Renaissance Cairo Mirage City Hotel

Old five-star, average.

There is a Chinese restaurant. In New Cairo, it's safe.

Very good service attitude is also very good

I want to say that after staying in a hotel for so many years, this is the first hotel I want to write a negative review for! 1. The hotel was under maintenance on the day of check-in, and the lobby was in a mess. It was not at all like a hotel that costs more than 2,000 a night. 2. The room does not look like the picture introduction at all, it smells musty! 3. I stayed for 6 or 7 days in a row. On two days, I didn’t even put towels or bath towels away. The service staff must have forgotten! 4. You need to wait 1 hour for the speed of Room Service! 5. One day our room was flooded due to a leak in the toilet. Fortunately, no damage was caused. When the hotel called to sincerely apologize, it was just a sincere attitude! The overall service is terrible! 6. The sound insulation effect of the room is poor, and the footsteps upstairs are non-stop when sleeping at night! 7. There is no paper on the table in the room! The tables in the restaurant are not even equipped. Every time you need a napkin after eating, you have to ask the waiter for it! I simply don’t understand it! 8. The air outlet of the air conditioner is actually facing people. When turning it up or down, it is always facing the bed. There is still abnormal noise at night! I also admire that I turned the air conditioner on and off in the middle of the night and it actually lasted 6 days! 9. The only thing is that the outdoor swimming pool is beautiful but it is closed after 7pm. In short, it is too inconsistent with the price! The consumption level in Egypt is not high, and staying in a hotel at this price is not what it feels like in the world! I hope the star rating will be re-evaluated and consumers will not be misled!

It's OK, except for the average attitude at the front desk. . .

Clean and tidy, first-class breakfast, beautiful swimming pool, good service attitude

The room is generally clean, the decoration is not too old, and the swimming pool is quite clean (new water will be refilled soon). You can arrange a room facing the swimming pool as requested, which is brighter and more comfortable. The breakfast buffet has many categories and the products are good. The staff at the omelette stall are friendly and will not be impatient (they are very willing to put down cheese and toppings). The staff can communicate in English well, and free pick-up and drop-off services can be arranged when staying at the hotel. Locals like to hold parties and weddings at the hotel, which shows that it has a good reputation. Disadvantages: The water pressure in the room is not enough, and there is only a shower head that cannot be removed. The flushing pressure of the toilet is not enough, it takes 3-4 times to flush it clean, and the buttons are a bit out of order. It would be better if the room ventilation system is better or there is a light aromatherapy.