Guest User
March 1, 2024
On arrival to the resort, we were taken to the buffet area by Moises (absolute legend!) as we arrived late, he made sure we had some food and drink down us and the kids were kept happy. That set the tone for us - it's always useful to have a good first impression! On day 1, the pool areas were full, there were no sun beds at all so we had to sit on the grass by the main pool - no biggy, but having a 6 month pregnant partner, we ideally wanted a sun lounger for her at least. I ended up having to get up each morning at 7am to get my towel down by a bed.. but even by that point - 90% of the beds were taken. Its one thing the hotel should look at, only 1 day i was there did a lifeguard step in and remove towels, as certain guests would put their towels down at 6am - 7am and not return until afternoon. Entertainment Team - overall they were absolutely fantastic. Big shout out to PABLO!!! This guy is great, he built a great rapport with my 8 year old, and she's talked about him everyday saying she misses him. We did have a slight issue with one of the other entertainment staff who seemed to make up his own rules as he went along. They offer games for the children / teenagers throughout the day, which is great obviously ... but on one occasion we were having snacks - and my daughter saw a few people playing JENGA... (one of the entertainment teams games) - and thought, this will be great! So we approached and the french man (forget his name) - asked if we want to play, i said - yes please! Then he said "sorry, its just for teenagers".. I kind of looked and thought... what?? You've clearly just seen me and my daughter approach, only to say - sorry - its just for teenagers. So i shook my head and walked off.. rules are rules I guess. It did upset my girl, and I just promised her we would do a different game... only to see a host of adults then play this game, and the entertainment staff happily let them. So i then went back out and asked the french guy ... "you've just told me its only for teenagers.. yet theres 3 grown adults playing?" His response "they are teenagers" - - couldn't stop laughing. I said, no - they are not teenagers and you've just made an 8 year old girl cry.... his response to that was "do you want to speak to my manager? make a complaint, i dont want to talk to you" So that was that for me, i walked off. I didn't want to let someoone poorly trained in customer relations ruin the day. Back to the good parts... Entertainment at night, superb! Michael Jackson show is 10/10. We also enjoyed the "Mr Blue Sea" and the Disney show as well. Apartments are very nice, cleaners super friendly. Air Con worked a treat. Pizza on site at MARTHAS is very good, only around £6 with the 20% All inclusive discount. Overall I'd give this resort a solid 8.5 / 10 - 1 point lost for the food... Food was samey and not very child friendly. But - i get it, they're trying to cater for everyone. 0.5 of a point lost due to the french guy.