Bluesea Ses Cases d'Or

Brilliant ! We came all incl. , asked for an apartment with a large terrace&got exactly that.We wanted a quieter part of town&Cala Egos perfect. We could walk to Cala Dor around the beautiful marina if we wanted more to do and see. With regards to the food, absolutely nothing wrong with it. The only bizarre thing we found at the complex was the water is all saltwater. The pool, the shower, the tap water - salty ! Quite bizarre. Otherwise don’t listen to the negatives, they nearly put me off too but it absolutely fine. We will definitely be coming back !

I booked this as a gift for (Spanish) Mother’s Day for my partner and our children, we were excited to get away and relax for Mother’s Day but was terribly disappointed with our room. When we got to the room we first noticed there was no bed sheets or pillows on the bed so we went to reception and the receptionist gave us the sheets ands pillows but we had to make our own beds (you don’t go on holiday to be told to make your own bed). Also in the bathroom we had no towels and no soap in the soap dispenser a basic for any hotel to wash and dry your self apparently not in this hotel. The toilet was broken water was running constantly the noise was unbearable making sleeping impossible. (Thankfully we were only there 1 night) The shower could not be attached to the wall as the attachment was broken so made showering uncomfortable. In the bedroom the light was hanging off the wall, the bulb was broken and live cables were visible and at very easy reach for our children. We were shocked at how this room was passed fit for use 1st from maintenance 2nd from the cleaners and 3rd from the hotel management. It’s incredible the negligence especially the live wires on the lamp. On your website you say your “philosophy is to provide comfortable accommodation for all budgets, without lowering the quality of service to our customers” well you failed with us. I contacted you direct and you did absolutely nothing. I would recommend you avoid this hotel and company.

Never again will I use this hotel, they try rip you off. After finding it expensive to eat around the area we asked if we could upgrade to all inclusive was told it was €45 per person per night which we thought was great we was only staying for 4 nights until she told me it would be €720 and when I said that is incorrect she wouldn't listen and told me I was wrong. On the beach also contacted them and told them this price was wrong but still was saying its wrong. Now onto the room we was put at the far end of the resort which we couldn't open our patio doors the whole holiday as we had cats outside trying to get it clawing at the doors, bleach stains on the bed, coffee stains on wardrobe doors,wood peeling off the bedroom door, there was no way of warming the rooms out as the heating setting on air con didn't work so we was shivering on a night, tv you could only.get 4 channels which kept losing signal and the shower was covered in mould.

Never again staff were rude when we got there after a 2hr flight no food no water nothing my friend is diabetic what a joke never will I vist this hell hole again we went self catering no way can this be self catering save your money go some else we had one breakfast which was cold

Food great. Hotel great. Entertainment team great. Weather great. Drinks great. Pools great. Staff great. Cleaning staff great. Aircon great. Literally the only slightly negative thing about this place for us is the shower is a bit rubbish and weak, hot/cold and curtain sticks to you. We are on our last full day of 10 day hol. Asked for an upper floor room and got a 2 storey apartment with huge roof terrace. We asked for a late check out which we've been lucky enough to get right up until our transfer time back to airport. All in all this has been one of the top hotels we've stayed at over the last decade and would def recommend. Would def come back again without a doubt.

Had a lovely family holiday at this hotel .Everything was very clean and the grounds were beautifully kept. We all thought the food was good and the restaurant staff worked so hard. They do not deserve the bad reviews. Some people have too high expectations for what they are paying. The only little negative was that there were not enough seats to watch the entertainment and it would be nice to be able to have a drink in a quiet seating area. We would all recommend this hotel to friends.

On arrival to the resort, we were taken to the buffet area by Moises (absolute legend!) as we arrived late, he made sure we had some food and drink down us and the kids were kept happy. That set the tone for us - it's always useful to have a good first impression! On day 1, the pool areas were full, there were no sun beds at all so we had to sit on the grass by the main pool - no biggy, but having a 6 month pregnant partner, we ideally wanted a sun lounger for her at least. I ended up having to get up each morning at 7am to get my towel down by a bed.. but even by that point - 90% of the beds were taken. Its one thing the hotel should look at, only 1 day i was there did a lifeguard step in and remove towels, as certain guests would put their towels down at 6am - 7am and not return until afternoon. Entertainment Team - overall they were absolutely fantastic. Big shout out to PABLO!!! This guy is great, he built a great rapport with my 8 year old, and she's talked about him everyday saying she misses him. We did have a slight issue with one of the other entertainment staff who seemed to make up his own rules as he went along. They offer games for the children / teenagers throughout the day, which is great obviously ... but on one occasion we were having snacks - and my daughter saw a few people playing JENGA... (one of the entertainment teams games) - and thought, this will be great! So we approached and the french man (forget his name) - asked if we want to play, i said - yes please! Then he said "sorry, its just for teenagers".. I kind of looked and thought... what?? You've clearly just seen me and my daughter approach, only to say - sorry - its just for teenagers. So i shook my head and walked off.. rules are rules I guess. It did upset my girl, and I just promised her we would do a different game... only to see a host of adults then play this game, and the entertainment staff happily let them. So i then went back out and asked the french guy ... "you've just told me its only for teenagers.. yet theres 3 grown adults playing?" His response "they are teenagers" - - couldn't stop laughing. I said, no - they are not teenagers and you've just made an 8 year old girl cry.... his response to that was "do you want to speak to my manager? make a complaint, i dont want to talk to you" So that was that for me, i walked off. I didn't want to let someoone poorly trained in customer relations ruin the day. Back to the good parts... Entertainment at night, superb! Michael Jackson show is 10/10. We also enjoyed the "Mr Blue Sea" and the Disney show as well. Apartments are very nice, cleaners super friendly. Air Con worked a treat. Pizza on site at MARTHAS is very good, only around £6 with the 20% All inclusive discount. Overall I'd give this resort a solid 8.5 / 10 - 1 point lost for the food... Food was samey and not very child friendly. But - i get it, they're trying to cater for everyone. 0.5 of a point lost due to the french guy.