Aparthotel Nelva Resort

Terrible smell of raw sewage from the bathroom, reported to reception, they didn't do anything about it... Chased them and then they sent a cleaner who squirted some bleach down the drains. Reported this again to the receptionist who offered us some breakfast and refused to move us (possibly fully booked). Was refunded the cost of a meal however after paying nearly £650 for this stay it in no way compensated us for the discomfort of sleeping in an apartment that stank of sewage.

Very clean, rooms are spacious and overall well located. Will definitely return.

Stayed here in Sept 23. First of all, this is a difficult review to write as we did have a lovely holiday. Also worth remembering is that, for the money charged to stay here, it does offer a lot of positives. But it also has some issues that really need addressing. I will start with those issues but please read below to the end as there are some very positive points to this resort: First off, we were given room 112. On entering we were met with a strong smell of disinfectant. However, within hours that smell changed to a very bad stale / putrid urine smell. Over night this became unbearable. On speaking to the manager the next morning (who was incredibly helpful and a really nice guy), he stated that this happens when it rains and that it was drains related. He moved us to room 102 which is on the opposite side of the resort. Both rooms are one flight of stairs up on the first floor. He also, very honestly, stated that he couldn't guarantee the same issue wouldn't happen in this room. Within hours the smell was present in the new room. We went down and asked for some bleach / disinfectant which he kindly supplied along with some air freshener. The issue still appeared even when it didn't rain. When the disinfectant was poured down the sink, toilet and shower, the smell disappeared. We eventually bought a large bottle of bleach in the supermarket and applied it last thing at night. No more issues. I'm not sure this is either weather related or drain related. It's more like the bathrooms are poorly plumbed. Bottom line is? It needs fixing as the smell is really bad. Secondly, the rooms have been poorly decorated over damaged walls. It feels tired. Thirdly, the bathroom towels are thin, feel old and are not particularly pleasant to use. You do also get towels to use poolside. That last point wouldn't be so bad but ours were only changed once in a week. The room was cleaned with "fresh" towels on the Wednesday, the day after we changed rooms (we arrived on the Monday). We actually left on the following Monday and the room was untouched for the following 4 days before leaving early on the Monday. Putting all that aside, the resort does have some major positives. The rooms are large and roomy. The AC is cold and although situated in the living area, cools the whole apartment. The beds (we found) were very comfortable and we slept well. The pool area is lovely and the pool is cleaned regularly. The bathrooms (smell aside) are modern with proper walk in showers with plenty of hot water and good pressure. There is plenty of hanging space for clothes. The bar is great (gin and tonics were superb). We didn't eat there. The staff are excellent. The manager really did do his best for use for which we are grateful. The entertainment is only a couple of nights a week but was very good. Quality over quantity it seems. Parking is free and plentiful. Mainly, the location is superb. It is only 5 mins walk into town so it's incredibly quiet b