Melia Cala Galdana - Menorca

30mins drive from the airoprt and first impressions were very good. Check in and staff were great and as always a complimentary welcome glass of cava is always a great start! Arrived early (11am) but our room was ready - a side sea-view double on the 10th floor. The room was clean and comfortable for our 4 day stay. The bathroom was on the slightly smaller side with only wc shower and one sink basin. Toiletries were Ritual but couldn't help feeling the shower gel and body cream in the fixed dispensers had been diluted. Breakfast was great, a lot of choice - but if you like an omlette, be prepared to wait in a long queue as only one chef on the station with some people ordering for their partners. Lunch menu was nice too. Evening buffet was a let down for us, some of the food didn't look appetising - stuck for choice one evening, I opted for spaghetti bol as you can't really go wrong with this......until the chef took the pre-cooked pasta and added it to a hot frying pan with oil!!!! No, no, no!!!! As the a la carte restaurant remained closed, choice wasn't great so we opted to have a look at the buffet the next night - we walked around and decided to give it a miss. Food at the beach club restaurant was better. Beautiful views from the restaurants, room and lounge area of the public beach - I know it's not the responsibility of the hotel, but the shore was covered with black sea**** that you had to walk through to get out into the water - surely there's a way to clear this? Pool area - a tiny view of the sea but most of the sunbeds have the view of the back of the hotel as the pool is located at the rear. Small cold pool on the first level and jacuzzi on the 2nd and 3rd sun terrace. Although there were signs 'adults only' on the jacuzzi, these were in constant use by young children and used as kids pools. On the rare occasion they were not in use, the thought of relaxing in water after several small nappy clad toddlers didn't have the same appeal for us. On the whole a good holiday, a few issues meant it wasn't a great holiday hence why it's definitely not a 5*

I was due to stay at the hotel for 5 nights in April but due to a family bereavement I had to cancel the trip. I understand I had booked a non refundable rate but under the circumstances, I was hoping for some compassion from the hotel regarding a refund or Melia points. What made me it worse was that despite contacting the hotel twice explaining the situation, I never received a response which I feel was insensitive. I am pleased to say that my transfer company, Hoppa were amazing and offered a full credit for a future trip.