THB Guya Playa

We absolutely loved this hotel! We have a 1 year old and the hotel was perfect with a baby. We got a baby bed and we also asked for a baby chair so we could feed her in our room and that wasn’t a problem. The restaurant was such a highlight, food was just excellent with sooo much choice, especially appreciated having cooks there available to cook you pancakes, eggs whichever way you like or fry fresh fish or meat just as you want. Rooms were regularly cleaned, and staff was just amazing - everyone would take time and interact with our daughter, at the restaurant the waiters would always bring us extra tissues, spoons, they would be so helpful and kind! You can see that the staff are treated well and are happy so they’re not stressed and tense and the atmosphere was nice and kind. Even the hotel manager would take time to say hi and give our daughter and us some attention. We appreciated a lot the pool area, where there’s 2 pools that are baby friendly. The spa was nice too just a shame it closes at 7 pm. We will definitely come back !

Whilst my partner booked a sea view with balcony from the main bedroom we were somewhat disappointed to only have a small balcony off the living area with a limited sea view? The rooms were all stated to have separate individual controllable air conditioning but in reality the system relied on selections from other people linked to the same system and a complaint in the first week we were offered fans if we were too hot so the system was most certainly not individual room controlled as stated This was resolved within the next two weeks as it got warmer and presumably all people were setting their systems to cold! A major problem was the excessive walk to our room from the lift area timed at over two and a quarter mins for each journey which became a significant chore during the day for two 70+ persons Staff who did cleaning and served in the restaurant were efficient and most helpful at all times Food was plentiful but at times was not kept fully hot within the warming pans and you had to wait for new supplies to be brought out, chips, baked beans, scrambled eggs to get hot portions only when these were replenished More specific local specialities would have been appreciated together with more variability in the weekly food selections A major improvement would be a toaster that actually worked efficiently as you had to wait 10mins at the least to get something hot and well toasted as most people just gave up leaving bread to eventually burn off, this was as very disappointing Fresh orange juice would have been a nice gesture together with fresh strawberries considering the island produce available

sometimes to loud