From the beginning, this stay has been horrible. We wish we stayed somewhere else, the reviews were decent so we decided to give it a try.
There was a long wait to check in, there wasn't anyone in front of me, the front desk needed to answer 3 or 4 phone calls instead as there was no one to help him. I was given next to no information about any of the hotels information, other than a direction to find underground parking, which I was urged to use, making me think i chose an unsafe area of Calgary to stay in. As nothing was explained to me, I was unsure if parking numbers were assigned to room number or first come first serve, thinking they were by room number, we parked on the bottom. As a mom and little one, it was a very confusing frustrating time figuring out how to reach our room. I asked front desk prior if the parkade had elevators, he said yes. That was a lie. I found out none of the levels have an elevator. Depending on which level you park on, you have to find a sign for a lobby, go up or down more stairs with your luggage, find an elevator and find your room. We spent the first while looking for an elevator on our level that didn't exist with all of our belongings, a mom and small child, carrying luggage up flights of stairs to realize this door led outside in the opposite direction. A terrible start to this stay.
The wo pools are a joke. One very small overcrowded pool, and one tiny "splash park." I overheard many other parents ccomplaining