Mònica Hotel

Before arriving I emailed the hotel to request 2 top floor rooms close together - I was not disappointed- the rooms faced the pool and were clean and adequate - our mini fridge had seen better days tho. The hotel could do with some attention - as it looks a little jaded - though it is in a great location a minute from the beach, harbour and town. The reception staff are lovely and very helpful and accommodating. Santos in the bar is a great character and very capable. Breakfast was very good with a lot of choice and good quality. Plenty of beds around the pool at all times. My only criticism is lack of staff at times at breakfast and in the bar area. For example we ordered 4 lunches from the bar - 2 arrived quite quickly / the last two an hour later with one meal undercooked and one overcooked - I didn’t complain (I did get refunded the undercooked meal) because I genuinely felt sorry for the girl manning the bar who was rushed off her feet! But not really what you would expect from a 4* hotel. I would return though.

The hotel looks in and outside very classy but then I was given room 209. The room was good and then i decided to go onto the balcony this is when it all went wrong. The view from the balcony was horrendous straight infront of me was the back of 2 apartments with balcony . Their balconies where a dumping ground for the tenants there. It had fridges freezers dirty cloths hanging on line animal cage and other bric bac. I would not have minded if I overlooked a street or shops but not eyesores. When you read on any room in the hotel that says it has a balcony then you at least expect a view , the hotel should say view from balcony not pleasant. Also the time we were there the tv never had any english channels or subtitles I appreciate you don't go on holiday to watch TV but I like to see a bit of news and weather. The hotel should put on thier website about the tv. I spoke to reception they said there was a notice stating no English channels due being new provideders and waiting for engineer , but they did not seem bothered. The breakfast was basic the same each day really not English breakfast as I know it. Dinner was very good. I don't think this hotel is a 4 more of a 3 star.

Plusses: Clean, friendly, good food, entertainment good, adequate sun bed provision Negatives: When booking no option is given for location of apartment, ours were a long way (for me, as a disabled person) from the main hotel/restaurant/pool, and up a REALLY steep hill. And the drinking water provision.... you are advised not to drink the tap water in the hotel so your only option is to buy bottled water from the shop on site or down the road, if you can get there when they're open. I do feel that a 4 star hotel should make some accommodation for their guests for such a basic need! A tap where guests can refill bottles for instance. To be told last thing at night that your only option is to take a glass of water back along the long walk back to your apartment is surely not acceptable.