AC Hotel Porto

Dear Julio Warm Greetings! I am writing to inform you with regards to my current stay here at AC Hotel Porto and I must say this has been very disappointing so far. We were checked in by Carlos and I would like to commend him for making sure a smooth check-in process. However, all went downhill after we checked in. First, we were not aware that there is a construction on-going at the hotel and were shocked with workers walking by. The response from Front Desk was in an hour time (we checked in around 4-4:30pm) this will be stopped. As a guest perspective, I honestly do not think this is a solution. So i suggested that I would like a room change. Of course, the room change involved quite a lot of hassle and eventually, I made do with a queen bed as I really am here for a holiday just like any other guests and would like to enjoy without noise and an unobstructed view too. We then headed out to have dinner after sorting out the new room. I would have thought that a new mobile key would have been sent to me as well. I monitored from dinner until I came back to my room, still there was no change in my mobile key. Luckily, there was a physical key given to me so that I can access to my room. When I head to have a shower in the new room we checked in, guess what. The conditioner was empty and I was already showering half way. My family had to call the housekeeper to have a bottle sent over. My first thought would be, is the room even a cleaned and inspected room? How can there be no conditioner being filled up? When the housekeeper arrived, luckily my family was standing guard at the door, if not the housekeeper would have wanted to come into the bathroom to refill the bottle. He eventually brought over a new bottle so that I could use. I went down to the reception to express this concern and I would thought that proper solutions or empathy is given but I was pretty shocked with the reply from Nieves at the Reception. First, I had to tell her to update the room number so that I can have my mobile key sorted. FYI, I would have thought that proper identification is needed but she did not ask for this. Next, I shared with her about the whole issue of the conditioner and her response to me was, “this is a small issue and I have a solution for it.” Yes, it may be a small issue. But this should has already been avoided in the first place. When I spoke to her about the construction view, she mentioned that in the reception emails to guest, would have fine print stated that there is construction. I told her that I only received the standard Marriott Booking confirmation and I view it from my mobile, which is an ease for Marriott members. There isn’t any indication of a construction happening and neither was it informed to me on check-in. So, should I be blamed for this? I requested to speak with a manager and she told me that the manager will only return on Monday as it is a holiday tomorrow. Of course, I had to ask for your email so that I can sha

The bed was very comfortable, the air-conditioning worked well, the breakfast was copious and the service very friendly. If I have a quibble, it's that floors weren't cleaned in my room, and that the restaurant menu wasn't extensive. Since the hotel is a bit far from the centre it would have been good to have wider choices in the menu, especially to do with Portuguese food. But a very good hotel overall.