TownePlace Suites San Jose Campbell

The front desk staff was very professional and friendly and nice I really appreciated their accommodation of my late checkout and they were very gracious breakfast was tasty and I especially enjoyed the Korean hot sauce and the crustless quiche. The kitchenette microwave range refrigerator and sink were incredibly handy.

TownePlace Suites in Campbell CA rooms have been fully renovated. The staff (everyone we encountered) is exceptionally good! We would go back.

My favorite place in Campbell CA to stay.

If I could give 0 stars to this place I would. Our room reeked of bleach, there were random toys left behind by other guests that we found under our couch. The night we checked in we saw vomit on a door, still there the next morning. When I asked for pillows the rep at the front desk asked for us to come down and get it ourselves cause they were so understaffed. TWO lights went out, one lightbulb literally came out of the light socket when we tried to adjust it. We didn’t even bother to call the main desk. DO NOT STAY HERE, TAKE YOUR BUSINESS ELSEWHERE! When I called Marriot to ask about a refund or any type of compensation for this HORRIBLE stay they said “yeah we can give you points”. First and LAST time I’ll ever stay at a Marriot-bottom-of-the-barrel hotel!

We recently had an extremely disappointing experience at TownePlace Suites by Marriott in Campbell. As titanium elite members, we booked a long-term stay, expecting the quality and service Marriott is known for. Unfortunately, our experience was far from satisfactory. A few weeks into our stay, we were rudely awakened by aggressive knocking on our door. To our astonishment, it was Hema Vasani, the General Manager, and Vicki, the Director. Without any prior indication, they informed us of a supposed "maximum stay of seven nights per month" policy, a rule we had never encountered in our extensive history with Marriott hotels. Their demeanor was hostile, and they insisted we vacate our room. When asked for proof of this policy, we were presented with what appeared to be a hastily fabricated document, not aligning with any official Marriott policies we are familiar with. The incident occurred abruptly, leaving us scrambling to find last-minute accommodation, which was not only inconvenient but also incurred additional expenses. This experience was not just a significant disruption to our travel plans, but it also showed a concerning lack of professionalism and customer care from the management team at TownePlace Suites Campbell. As loyal customers of Marriott, we are deeply disappointed and shocked by this treatment. We expected better from a brand that prides itself on customer service and hospitality. Unfortunately, this experience has significantly impacted our view of Marriott, and we caution others considering a stay at this particular location.

I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.

I have stayed here several times before and it really is one of my favorite hotels to stay at. The staff is friendly and helpful, the property just had their remodel and it looks amazing, and it’s close to Downtown Campbell. Highly recommended!

First time at a TownPlace, the rooms are nice and a step up from the Residence Inn properties. Staff was hit or miss though, the person who checked me in was very nice and quick. Although the person who checked me out was verging on rude, dressed in sweatpants and a hoody, very short and and kurt with me... very unprofessional. Yes I would stay here again because of the rooms, rates and location, but if staff fall short in future visits I will reconsider.

My husband and I stayed there the second weekend of September 2023. They were remodeling the front desk that weekend, but check-in was very smooth. The front desk attendant was very nice and welcoming. We stayed on the first floor and were amazed at how beautiful the room was. It still had a very light fresh paint scent but that didn't bother us. There is so much storage space, and the rooms have lots of room, unlike other hotels where you have to put your belongings in one corner to free up some space. Although we do not have kids, this hotel is perfect for a family. The kitchen has everything you need, and if it is not there, simply call the front desk and they will bring whichever kitchen appliance you need. The fridge is also a very decent size, That was a plus for us because we meal prep and were able to put everything we had in our two travel XL lunch bags. One concern we did have was the shower. It leaks and leaves the floor very wet, we just stayed there again this past week, on a different floor and the shower leaked as well. But overall, our stay here has been great! It is nice to finally have a hotel we like, and look forward to staying there on long work weeks.