Sunprime Waterfront Palma Beach

They are trying to delete my reviews on Google Maps, which again shows how they treat people who paid over 20000SEK for this trip. Therefore I am letting everyone know. Mistreated and bullied by a hotel staff member who yelled at us just because the two of us were standing in front of a table for four, considering where to sit. We did not even sit at the table for four, but even if we did they could have told us in an educated and polite manner to move. We sat at the table for two, but this person came to us again, continued yelling, making a scene in front of the entire restaurant, telling me to shut up repeatedly because I was asking him to please talk to us nicely. We then left the table and food, and went to the reception to file an official complaint. They offered an apology, wrote a few sentences down, and that's it. Not even offered to bring us our plates out of the restaurant as we were obviously too upset to go back in there to eat. When reported to Ving, they TEXTED us asking what went wrong ACCORDING to us. Like we had to dispute the case to show that we were wronged. They did not even have the decency to call us and hear in detail (as the reception staff wrote down one sentence about this, diminishing what has happened) about the incident. We refused to text them about this, and gave them a chance to call and hear us out, which they did not do. We did not want any compensation, just to be heard, which they have failed in doing. Thank you for the vacation ruined, maybe consider giving the hotel staff some basic training in decency and hospitality. Worst experience ever that has unfortunately overshadowed all the other positive things.

Nice hotel with serviceminded staff. Good breakfast with a selection that should fit everyone. We had breakfast and 5 dinners. The gym is good and spacious with free weights and machines. AC is brilliant. We had a doubleroom and it was very good, nice,light and fresh. The beds were very comfortable. The poolarea is good, pool nice and cool but the cleaning of the pool should have been better. The edges were filled with dirt…

We visited this hotel in July 23. we booked the best room 506, with rooftop acsess and pool. This was really worth the extra money. The view was amazing, and the pool had cooling so we could cool down from the hot weather. That was mice. We had all inclusive and it was always some special nice food at the buffet so we didn’t consider to take one evening at a restaurant outside the hotel. And the buffet varied a lot with different nationality themes everynight.. I would recommend room at rooftop, the pool down is quite small and a little crowded. Nice cleaning at the room and in general the hotel. To lift this experience it should have been a little bar at the rooftop, some more possibilities for different drinks in the all inclusive. We have read about alot of noice from planes before we went there, so it wasn’t a big problem for us. But we took the time on the intervall of planes and all day to the evening its a airplane every 1 min and 15 sec. Its good to know what to expect. But not a big problem for us. Plecent staff.

Just stayed at this fantastic hotel , let me start with reception..absolutely top service 👏 , we arrived and was given a refreshing drink , thank you, was well appreciated 👍. Our room was facing the beach ⛱ room was fantastic, spotlessly clean , cleaned daily . All the bar staff were very friendly and very helpful 🙂. More than enough sunbeds available so no need to get up early to reserve one 😀. I only have positive things to say about this hotel and don't want to say anything negative..but ...the food ..could be more of a choice and be warmer ..sry ..thats all I could think of that I wasn't happy with, maybe its me being fussy. I just want to say that the check in for the trip home at the hotel is fantastic 👏, no wasting time at the airport straight to security in 5 mins . Excellent service sunprime . We will be staying again ( if you can warm the food 😁) . A big thank you to all your staff for a great week , especially Jessica on reception, went out of her way to help , only thing she couldn't find was a place to buy English newspapers, but I found one , in palma 🙂. Once again a very big thank you to everyone at sunprime beachfront . Regards Gary .