Ibis Cancun Centro

Ibis Cancun Centro Reviews

Ibis Cancun Centro

Ave Tulum Y Nichupte, Supermanzana 11 Manzana 2 L3, Cancun, Quintana Roo 77504, MexicoView hotel details
Ibis Cancun Centro
Ibis Cancun CentroIbis Cancun CentroIbis Cancun Centro
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Guest Reviews of Ibis Cancun Centro

7.4/10
63 review
Verified reviews
Location7.7
Amenities6.8
Service7.5
Cleanliness7.6
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All reviews(63)
Positive reviews(52)
Reviews with photos/video(12)
Great location(19)
Convenient for shopping(11)
Great value for money(9)
Clean and tidy(8)
Great service(6)
Negative reviews(11)
Mokelipusilianpo
Standard Twin Room
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Mar 7, 2026
除了小 没有娱乐设施 地理位置 早餐 干净 没的说 The facilities, breakfast, location, and cleanliness are all perfect, but it lacks entertainment ,clothes ract and the space is quite small.
Anonymous User
Double Room
Stayed in Apr 2026
Solo traveler
4 review
5.2/10
Posted on May 2, 2026
Upon entering the room, there was a strong musty smell. The facilities are quite old, and there wasn't even any bottled water. The only upside is that it's cheap, so it's fine for one night. There's a supermarket and a casino right opposite the hotel.
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Response from Property: Reply from the property:Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
KJ SEOW
Double Room
Stayed in Sep 2025
Solo traveler
11 review
10/10
Outstanding
Posted on Nov 2, 2025
I had a very pleasant stay at the Ibis Hotel in Cancún. The property is clean, comfortable, and offers great value for money. The rooms are simple but modern and well-maintained — exactly what you need for a short stay. The staff were friendly and helpful throughout my visit, always ready to assist with any questions. The location is excellent, right next to a Walmart Express and within walking distance of restaurants, cafés, and transport connections. It’s also convenient for joining local tours and excursions. Breakfast was good, with a nice variety of options to start the day. The hotel feels safe and organized, and everything worked smoothly from check-in to check-out. Overall, a reliable and comfortable place to stay in Cancún — I would definitely recommend it for travelers looking for good value, cleanliness, and convenience.
Stefania26
Double Room with Lagoon View
Stayed in Jan 2026
Couple
5 review
7.0/10
Posted on May 11, 2026
It definitely needs some refurbishment, the rooms are pretty outdated. Checking in took over half an hour, and there were only 2 people ahead of us!! They are doing everything manually and that takes forever, and the receptionist spoke almost no English so she couldn’t communicate with the guest before us.
Anna Paola 83
Double Room
Stayed in Nov 2025
Couple
28 review
7.0/10
Posted on Dec 26, 2025
The location is far from the city center and the hotel zone, but close to a shopping mall and a few restaurants. The paid parking service is very convenient (a few euros per day). The room is quite bare, but clean enough. It really needs at least a kettle and a mini-fridge. There was a problem with very weak water pressure in the shower. The staff was kind.
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Oriental_ myth
Double Room
Stayed in Aug 2025
Family
28 review
8.5/10
Very good
Posted on Nov 4, 2025
Great location close to the big shopping center. But you can hang laundry as it is very small the room and no balcony. Further it is good. They have a drinking water machine in the lobby
Yong Philip
Double Room
Stayed in Jun 2025
Traveling with friends
31 review
5.0/10
Posted on Jul 21, 2025
Located in the side of a big traffic circle. Malls are near by but the beaches and wet lands are not close by. Hotel is basic.
Mholt31
Double Room with Lagoon View
Stayed in Nov 2025
Traveling with friends
13 review
5.5/10
Posted on Feb 22, 2026
The hotel Was basic and not the best location
Guest User
Two Doubles Room
Stayed in Nov 2025
Family
1 review
7.0/10
Posted on Jan 12, 2026
All staff are very kind and nice.
Guest User
Double Room
Stayed in Nov 2023
Family
2 review
9.5/10
Amazing
Posted on Dec 27, 2023
It was better than the review. There's Walmart supermarket connected to lobby, so easy to grab foods, milks, gifts... Also, all the hotel counter abd service people are nice. My room was quiet and yes you can hear if people close door really hard but it can happen to any hotel. There's separate Air conditioning so room was cool. You can control the temperature. Also There's pizza restaurant and rental car service in the lobby. Very convenient location overall.
Guest User
Double Room
Stayed in Mar 2026
Solo traveler
2 review
6.5/10
Posted on Apr 9, 2026
There were no tissues or hand towels, but there's a Walmart nearby that's open until 9 PM, which is convenient. All the staff were friendly. However, there was only one Wi-Fi network for the entire hotel, and unfortunately, nothing connected from my room.
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Kekeaiaidejiushiqiongren
Standard Twin Room
Stayed in Nov 2025
Couple
28 review
8.0/10
Very good
Posted on Jan 7, 2026
Excellent value for money. Located in downtown Cancun, with supermarkets and convenience stores downstairs and large shopping malls nearby. Parking is only 120 Mexican pesos all-inclusive, regardless of the number of days or visits during a single stay. Simply park your car in front of the hotel, and staff will help you park it. To retrieve your car, just wait at the hotel entrance, and staff will bring it to you. The downside is that the hotel's laundry service signage is unclear, and even after asking the hotel staff, they didn't know where to start, wasting a lot of time and ultimately not being able to do my laundry.
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Guest User
Double Room
Stayed in Oct 2025
Solo traveler
15 review
8.5/10
Very good
Posted on Nov 9, 2025
Simple and clean, with a relatively quiet surrounding environment. The location is excellent, ideal as a transit hotel for those arriving in the city or on their way to the airport. There are several convenience stores nearby, and the nearest shopping mall is about a ten-minute walk away.
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Guest User
Double Room
Stayed in Apr 2026
Solo traveler
34 review
5.7/10
Posted on May 5, 2026
The hotel is convenient, with two supermarkets downstairs, but the soundproofing is poor and the breakfast is not good.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
Guest User
Two Doubles Room
Stayed in Jan 2026
Couple
8 review
3.5/10
Posted on Apr 8, 2026
Aside from the large room size and free water, there are no other advantages. The water pressure is too low, the sink and walls are constantly leaking, clearly in need of repair. Calling the front desk is useless. It's the first time I've seen someone ask for a Ctrip booking confirmation instead of just a passport upon check-in; I guess they're checking for any extra charges. Facilities: Poor
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