Sunscape Cancun Resort And Spa All Inclusive

Excellent service. Very good food, great atmosphere, and a fantastic location.

Upon arrival, we discovered our room was a side sea-view room. The cost to upgrade was too high, so we opted not to and actually switched hotels for the remaining days of our trip. The staff were quite friendly, and the buffet offered a good variety of dishes. However, the salad greens weren't very fresh, and the dining area was quite noisy, possibly due to limited space. We also felt that their premium sea-view rooms didn't offer as good value for money as the Grand Park next door, though their lower-priced rooms seemed like a much better deal. After checking out, I wasn't informed if I could still use the hotel facilities. My wristband was cut off, so I assumed we couldn't use the dining facilities anymore.

Spacious and clean, but you have to shout to be heard, and the layout is a bit odd.

Overall, it's pretty decent. This was the second hotel we've stayed at in Cancun, and while the first one was pricier, leading to a slight downgrade, it doesn't overshadow this hotel's strengths. Its affordability is definitely one of its major advantages. The interior decor is a bit dated, which is understandable as the hotel has been around for decades. The service was generally good, and the staff were quite friendly and enthusiastic. The ocean is beautiful, and the food was decent. The only real drawback is how crowded it gets. If you're someone who dislikes busy environments, this hotel might not be for you. We even missed out on dining at the Italian restaurant due to the sheer number of people. To sum up, if you're a first-time visitor to Cancun looking for a truly comfortable or luxurious hotel experience, this might not be the ideal choice. However, if your main goal is simply to relax and lounge on a beautiful beach, then this place is perfectly adequate.