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9.5/10
Amazing
GGuest UserThe room was great. The whole experience makes us felt like home, and we could definitely want to stay there for a long time if we can. The best place for families for sure. The amenities were great, and the one bedroom even have two toilets. Because I booked through trip.com, somehow the hotel has issues with my payment/authorisation. But, they have definitely communicated with me very promptly prior to the visit and everything went well. Highly recommend!!!
AAnonymous UserThe hotel I stayed at during Christmas had a very festive atmosphere, and they even gave the children small Christmas gifts. The hotel lobby, with its natural wood trim, created a warm and inviting feeling. Complimentary refreshments were provided, making it a very pleasant place to relax. The rooms were fully equipped, each with a balcony offering fantastic mountain views. Definitely worth staying here again.
GGuest UserLocation: Excellent location, close to shops and restaurants, etc. and easy to get out of town quickly.
Cleanliness: Good overall, but hair in the bathroom, especially shower.
Service: There is no hospitality service here, only (attempted) automated provision of a room - which is fine if customers are made aware of this when booking. I booked a couple of days before we stayed. The day of, I received 9 different emails. This included changes to room numbers and door codes. There is no option to check in at the desk on arrival. When we arrived the door code provided in the most recent email didn't work. The email said if there is a problem to go to the front desk in the Electric Wolf Cafe. I looked this up on Google (I am from out of town, had data access but not phone calls) and walked around looking for the Electric Wolf Cafe. After no luck, I popped into a place next door called something else to ask and the girl said that the Electric Wolf Cafe is closed but this was in fact the front desk for the hotel... She was surprised that the emails that I received that day mentioned a closed cafe and asked me to screenshot this and send it to her? I just wanted a correct door code for the room, which she provided. .
Facilities: I asked about the hot tub, which she said was closed for renovations. When I mentioned that this was not shared when booking the hotel she said we could use the hot tub at a sister hotel. The primary reason for booking this hotel was because it is conveniently located downtown - we weren't going to get into the car to go get into a hot tub at a different hotel. So there wasn't any facilities beyond the room and a soda machine. No lobby. Parking is available and convenient.
GGuest UserIt's too expensive during peak season. Despite the high price, even basic water and breakfast aren't provided. It might be better to find a better place to stay in Calgary.
SSyed MWe had a great 3 night stay here. We got the room with the balcony where you can see the mountains too. I really appreciate their room service. When we use to return to our rooms after a long day, the room and bathroom would be tidied up and provided fresh towels. The room was a decent size, it had an iron and microwave. The beds were comfy. The breakfast was awesome. It opened at 7am. We would leave the hotel for a long day with our bellies full. The staff was constantly refilling and cleaning the tables. The varieties were great and tasty. I loves their eggs, hash browns and seasoned potato wedges. They also had orange, apple and pomegranate juice. They have a nice conveyor toaster which I thought was convenient for everyone. We never had trouble with parking. The waterslide and pool is great fun. They also have a hot tub and sauna. I really appreciate the shower/restroom they have by the pool so you can shower and change before heading back to your room. There’s plenty of pool towels too. The location is near to several restaurants and gas stations. I would recommend staying here.
KKatherineccThe room is perfect for families as it’s spacious. The one we stayed in can accommodate up to six people, making it a great option for larger groups. Although it’s not located right in downtown Canmore, it’s only a short drive away.
Our room also had a kitchen, which is perfect if you prefer to cook your own meals. Basic cooking utensils, such as pans, are provided, although some of them are a little worn and could be updated.
The room itself is a little dated, and some of the chairs had damaged surfaces. It would also be better if the reception opened earlier, as it was still closed when we wanted to speak to someone at 8:15 a.m.
Overall, we enjoyed our stay here.
HHXIThe location of the hotel is great — not too far from downtown. It’s walkable, but driving is definitely faster.
The place is clean, and the service is excellent.
Check-in and check-out were smooth and hassle-free.
The hotel’s restaurant-bar serves delicious food at reasonable prices.
I’ll definitely stay here again.
GGuest UserOur room was a little dated, but for the most part, it was very good. The fireplace made it that much better. If you wanted to use the stairs instead of the elevator, it was a little tricky. The staff were very nice.
The only thing I was displeased with, was not being able to get any refund. We had to leave after our 2nd night of a 5 night stay. I understand that the hotel had every right not to grant the request, but even a refund for one of the three remaining nights would have been appreciated.
Kkateyang23This hostel is 10/10 recommended. It is cheap and everything is with nice quality. The staffs there are really sweet. The restaurant and bar downstairs is an amazing place to meet the locals here and get to know more about Canmore and Banff. You can also make new friends here as a solo-traveler. This hostel makes my experience of this trip unforgettable. Also, I can’t believe people here wake up with this amazing view every day. The place is surrounded by snowy mountains, which make the experience feel like wonderland. It is also very convenient to travel from here to Banff. You just need to take bus 3. The bus stop is 2 minutes away from the hostel, which is very nice.
KKimThe hotel itself is in a great location to walk to restaurant and town center and looks great from the outside. It had underground parking. They were doing hallway renovations but that was not listed when booking. The photos of the place we had were misleading as the hotel room itself was pretty run down. The leather sofa is old and stained. The sofa bed was the same and very thin mattress. For 500 a night I would have expected more
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