Aman Resorts Hotels in Canyon Point

We booked our stay hoping for a pampering luxurious experience, but we were sadly disappointed. When we arrived, we were greeted by the resort manager who brought us into the lounge. We were greeted by staff and served overly sweet lemonade. Our room wasn’t ready, so we were invited to sit by the pool and relax. While we were offered water immediately, it took 10-15 minutes for someone to take a drink order (They not busy as there were only 2-3 other couples there and it was a Tuesday). When our room wasn’t ready, we were brought over by a staff member who gave us a tour of the property on the way. We noticed more used towels strewn by the hot tub and preceding lounge. There were also used glasses and empty wine bottles. The room was lovely, but was missing some essentials. For example, there were robes and towels galore, but only one roll of toilet paper and there was no price list for spa services (it also was not online). The floors to the shower were very slippery (I almost fell a few times!), there was no blackout shade and the a/c only cooled to 70 degrees. They also did not extra universal chargers which would have been nice. The next day as we were returning to the resort after a day out, there were used towels and a banana peel strewn on a table in the main entry. The lack of staffing issue persisted for the remainder of our stay. On our last day, at 4pm all of the but one of loungers were vacant, but not refreshed. And again, nobody came by to ask if we wanted drinks or food. Speaking of meals, while the food was great, the restaurant service was anything but. We had made reservations for each night of our stay at the property as was suggested by the staff. We arrived on-time and there were several empty tables at 7pm. While we were seated relatively quickly, a couple we met at the hotel waited 45 minutes to be seated. Once at our table, we waited for 10 minutes for someone to come to our table. After putting in a cocktail request with our server, nothing arrived for 20 minutes. Because no staff members came by the table, I walked up to the manager to inquire. While he was apologetic, there was no follow up at our table for 10 minutes later when the cocktail arrived. A few minutes later, our main courses showed up, but my chicken dish was shrimp and lukewarm warm at best. Our server was nowhere to be found and by the time we found a staff person who could assist, my husband was halfway through his meal and I had lost my appetite. When we got up to leave, the server and manager finally came by with a second cocktail (too little, too late). Finally, we received no follow-up afterwards. While I don’t expect someone to follow me around throwing rose petals before my feet, I do expect a clean, well-staffed experience from a 5-star luxury resort, especially with the outrageous price tag attached to Amangiri.