Guest User
April 1, 2024
Amangiri is set in a magical place! We recently spent five nights there in three of the tents and absolutely loved the excursions and one particular waiter, Marcus! But, the service was terribly disappointing. It would have been our hope that, given the reputation and price, it would have been exceptional. It wasn't even acceptable. First, the hotel employees and those in charge of excursions do not communicate, and the hotel staff is not well-informed. That leaves you feeling untethered--not sure where to go or what to do. Second, meals were a constant challenge, except when Marcus was in charge. The main pavilion has lovely fireplaces, but they are rarely lit, even when it is cold outside (I asked several times). It is also strange that instead of an adult place to sit and have a drink or coffee, the middle of the main area is for games and seems childish. Sitting for a before dinner drink is a struggle. We had to complain that no one comes to wait on you. It is actually so strange. Eventually, I think they knew us and someone would come over. But, this is not what you hope for or expect. On our last night we have private dinner (highly recommend) and the manager finally came over with a very lackadaisical hello for a few seconds. Also disappointing. While the tents were large and the beds fabulous, there were no bath products. Aman makes it own. For the prices, they should add some bath products. Nor was there any welcome of fruit or snacks. My 45-minute basic blow out was $350.00. Now I know it is expensive there, but that moves to ridiculous. The spa was pretty and on time, but the massages were mostly forearm massages, not hands and fingers. You end up feeling pushed not relaxed. The pool is very pretty. But, service will be quite slow, and you may have to go find someone on your own. I am not going to return to an Aman hotel for some time. I have had marvelous service in so many upscale hotels in beautiful places. This was not that.