Guest User
June 14, 2024
The view was amazing, the hotel was great. Colin, the cabana boy with our umbrellas and chairs at the best , he's the most friendliest staff member to deal with at 9 am! But I will be honest, I felt I was being chased out of the hotel when it came time for checkout- Housekeeping came into our room twice (while we had our do not disturb sign out) and it was 9 am in the morning. They didn't know, they walked right in on me. There were literally waiting at the door for us to leave at 11:00 at the dot. Additionally, there has to be a better way w/ the tightness of the small hallways and the housekeeping carts . We couldn't get a luggage cart/caddy down the same hallway where a housekeeping cart was located (we did call out for them but no one answered). Another improvement I would like to see - I think the townhomes/rooms would benefit from having a small broom and brush b/c of the sand being tracked around. Also, while this is an amazing place - our check in could have been better. We were two hours before check in (our fault) and stood in line for an hour.. and then, told they would text us our room number.. They never asked for our number, confirmed our number.. we left on an excursion, came back and had to wait in a line for about another hour just for a room number. As we were part of a conference being help there and we all booked way out in advance, I would have hoped they were prepared.