South Seas Island Resort

The facilities at the resort were entertaining. The pools were refreshing for the summer heat. My favorite place to eat was the Harbourside Bar & Grill. The location was nice as it was right on the beach and only a few minute shuttle ride to some offsite restaurants/ bars. I would stay again.

I booked a water view king room and was given a marina view double bed. It was me and my husband’s anniversary.

This visit was booked thru HotelsOne/ ******* on behalf of Seven Seas. I made it perfectly clear in my booking that we did not want to deal with stairs as we are late 70s and have physical limitations; however, they completely ignored that request and booked a second floor unit. When I tried to cancel, they said I was outside the cancellation deadline and they would not refund $2k. So, we decided to stay there and I requested a rate reduction; they waited until after we left to advise-no rate change. During our time at South Seas, especially upon departure, we struggled with carrying baggage and supplies on the stairs, plus we minimized our time enjoying the resort amenities, so we could avoid the stairs. It seems that our communications were routed by HotelsOne thru Eurobookings Customer Support Team and they implied that SouthSeas did not agree to a cancellation or rate reduction, when SouthSeas said it was not their decision, but a decision of HotelsOne. It seems that they like to redirect blame, leaving this customer very angry.

We had a great time during our stay! It was our first time to Captiva Island and it is such a beautiful location. We had such a fun time at the pool going down the water slide. Would also recommend reserving a cabana with access to a fridge and snacks during the day. I am excited to plan our trip back once the water park opens in 2025!

I’m confident I will never be back! We were charged $50 a day resort fees and $80 a day service fees. There were almost no resort amenities and we received no service during our visit. We called the office many times and could not get anyone to answer our call. Dust and noise were constant during the day. The room was not in good shape. The door on the microwave was falling off, the closet doors in the bedroom could not be opened, the shower had only one door so water went everywhere and the AC did not work properly. No one in our group of 17, including 5 boats in the marina, was satisfied with the facilities for what we paid. We had a gathering at the marina with our group and there were no lights. Pitiful!!!

I knew in advance that there would be construction in various areas of the resort (and the island!) because of the hurricane, and I knew that there were no restaurants at the resort, only food trucks. I just think that, for the price, it was still all a bit disappointing. When you arrive, there is a check in before a security gate. I thought this was more of a resort, but it's really a kind of condo association as best I can tell. We were given a "map" that was a blurry photograph of a seashore with some illegible scribbles on it. It was late at night, very dark, and we ended up driving around for a while. My husband, driving the golf cart we rented, finally found it. We stayed on the bay side, where we had a beautiful view of the birds hanging out at the docks and in the trees. Again, despite my best efforts to understand what I was booking, I was disappointed. These were high rise condo/apartment buildings, not "cabanas." The third floor condo was in decent shape, nothing too luxurious. It did have a nice screened in porch. The elevator didn't work, which between that and trying to find the place after checking in late at night, made our arrival not optimal. We had a toddler and all of the equipment, and it was tough getting unloaded and settled with no elevator. The next morning we were awakened between 6 and 6:30 by an electric drill in our ceiling. A man had begun working on the condo above. I called to complain and the person on duty said, "Oh, they aren't supposed to start that early." He was literally ripping up flooring and drilling into our ceiling. Evidently, many of the condos are privately owned and the resort has no control over these. Something else that wasn't made clear at booking. I knew there would be construction; we live in Hawaii where hotels undergo renovation all of the time. But hotels never book you in the rooms above, below or beside the construction. We were gone until nap time, about 1, and he was still drilling when we returned. We enjoyed the beach, where we saw an eagle's nest with two eagles in it. We enjoyed the main resort pool complex, where the children's pool has a lovely sloping edge that is great for toddlers. The adult pools that overlook the ocean were partially closed. We also enjoyed walking the marina, where manatees hung out with the yachts ( a bit disconcerting when you walk down the dock and the people having coffee on their deck disappear as if you are intruding). But all in all, I feel that the "resort" was misrepresented and overpriced. It's a beautiful, beautiful location, but I don't think I would go there again.

Our room was so dirty that we left. To be fair I know the place is still rebuilding but I was surprised. The beach is beautiful but you need to bring your own towels, chair sets. The grounds are huge so be prepared to drive around. Captiva itself is charming.

We spent 3 days at South Seas in a one bedroom villa. The after effects of Hurricane Ian are still very prevalent on the property and many amenities are not available. The view from our initial room was partially blocked by multiple palm trees just outside the porch, so we were relocated to another room that was much better although the elevator wasn’t operational and no assistance was offered. The accommodation was fine as it had been recently redone, I assume as a consequence of hurricane damage but lack of attention to detail was evident. For example, there was no toilet paper holder, there were paint splatters on the floor and the TVs were very old. The staff at check in/check out were curt and indifferent. Charging a daily resort fee is rediculous considering it really isn’t functioning as a resort. One half of the fee was refunded at check out but I didn’t feel it reflected the condition or functioning if the property. Likewise, the $50/day service fee is a bad idea. We were told this went for costs like engineering. Apparently this didn’t include any engineering on the elevator. Other employees were cheerful/helpful at the pool and beach. The only food available is from 2 food trucks with limited menus. In short, I would not recommend visiting South Seas in the near future. They have a long way to go.

I've stayed at South Seas at least six times (maybe more) before Hurricane Ian; this was my first post-Ian visit. There's a lot of construction and change, which is to be expected; that huge storm devastated this tiny barrier island. But weighing cost vs. amenities, South Seas just isn't worth the price right now. Two food trucks are the only 'restaurants' at the resort, and they're both terrible (stale bread, old fish) and expensive ($80 for two sandwiches, a side of onion rings and two frozen cocktails). There's construction in occupied guest lodges, starting just after sunrise and on weekends. There was drilling, hammering and pounding above, below and next to our beach unit daily.