Holiday Inn Express Glenwood Springs (Aspen Area)

Best hotel in Glenwood Springs!! Best amenities comfortable beds and full-size pillows. Not those square tiny pillows.

Was good to stay in Colorado Glen woods springs. Aspen was near

Terrible experience with he hotel and the manager, Derrick Mauro. We informed the staff we did not want to stay the second night we had booked due to the conditions of the hotel, we were told that would be fine. We later discovered Mr. Mauro refused to authorize credit for the night we didn't stay. He said his staff had "no authority" to break his policy. Therefore, because they had no authority he would not refund the cost. Horrible hotel and horrible management.

Very clean & a good value

The major issue was the tiles in the bathroom were uneven, broken, cracked. I cut my foot on the floor.

Hotel is newer, but poorly maintained. USB outlets in room didn’t work, door did not latch properly, shower curtain in room too short to keep bathroom floor from flooding. Mirror light flickers. There is a nightlight in the room that cannot be turned off. BREAKFAST: Horrible. Terrible. The oatmeal was swimming in a bath of water. The instant pancakes were simply gross. The bowl of bananas contained only bananas that were both green and also rotting. We tried an orange, that was also rotting on the inside. Little egg omelettes are hard and gross. My bagel was as hard as if it had been in the sun for two weeks. The coffee was rather bitter. I could not get pepper to come out of a shaker so I tapped the bottom a bit and the shaker shattered, leaving a healthy dose of pepper all over the table. SERVICE: I reported maintenance items with the front desk and asked for them to be corrected while we were away from the hotel. Upon returning to the hotel, I noticed that not one thing had been done. Not surprising since the girl at the front desk spent all her time watching videos about how to apply make up, and I saw two of them in the back room, giving each other make up lessons. Not exactly what a person should be doing paid to be at the front desk of the hotel. We will be eating in town tomorrow for breakfast. I can’t believe how bad this is. This hotel should not carry the Holiday Inn name. It’s an embarrassment to the other good hotels in the chain. Anyone from IHG listening? My advice? Stay anywhere else, avoid this location.