Guest User
January 28, 2024
This hotel used to be my “go to” when working in Carbondale. No longer. Under new ownership, it has fallen apart from a service perspective. Apparently new ownership implemented some takeaways from staff, which resulted in the loss of all or a significant number of the housekeeping team. My room was not cleaned, despite requests two days in a row. My toilet became clogged and they fixed it but failed to clean it, the floor where they worked, or take out a towel they apparently used. My towels were not replenished with clean ones daily. I complained. I was apologized to but there was no offer monetarily or points-wise. I canceled my reservation and moved next door to Holiday Inn (becoming HI Express) and the experience there was far superior.