Quality Inn Carbondale University Area

Helpful and good service. The room was clean and also was the bedding. Hot breakfast and pool in the other hotel was nice also.

I had a good experience there. The rooms are nice and the staff is helpful.

Nice

They advertise breakfast 6 am - 9 am. I Don't consider coffee, juice, 4 pieces of bread, 4 muffins, 4 yogurt breakfast for the entire hotel. The whole breakfast area was DIRTY, including the tables and chairs. The kid behind the counter just played on his phone. When a guest spilled his coffee on the floor, the kid behind the counter didn't even clean it up, he called someone else. Plus, it snowed during the night, they never cleaned the snow off or put down any salt. Making it dangerous for all the guests, especially for the handicapped guests. The only person who ever acknowledged us was the young lady who checked us in the night before! Plus, the loud music they play continously and loud conversations on their computer was very disrespectful!! I did not feel welcomed as a customer and all this was not a good way to start my day. They gave me the impression they just don't care. We will NOT be staying here again!!

Night reception not very knowledgeable.

The room was very dirty

We stayed one night. The FIRST room, keypad didn't work, second had no bedding, yellow stains on bed and smelled of cat pee & chemicals. Third, sink was stopped up, but we were hours from home and exhausted so stayed. We shouldn't have. We then found out the man lied and charged us more than agreed on for pet fee. He also lied about the swimming pool being open. Those were only two reasons we came there. When I complained he yelled and said he hated Americans and that I was a liar. Whatever. Went to make dinner and microwave was broken. Went back down and told them and was told that they couldn't replace it bc they didn't have any in any empty rooms that worked. Oh and we found sink didn't drain. Only reason we stayed first night was bc our car was broke down. The morning we woke up there my daughter and I were covered in bites. They were infested with bed bugs! So we immediately packed up and asked for a refund. He kept $140 , even though they room was advertised for $58 a night. But wouldn't give us more and we weren't staying there to get ate by bugs. Our car was still broke down so we walked next door to Best Western and stayed. We had zero problems there and they were awesome,even washed and dried all our clothes bc of us being scared bed bugs were in them from the "quality" inn. Do not stay at this place. I ignored the reviews bc it was cheap. It's not worth it. I tried to save some money and got screwed big time. If you choose to stay you'll regret it. I did.

The whole place reeks of cigarette smoke despite being non smoking. The walls and floors were filthy. The first room we had the heat was inoperable and the outlet it was plugged into visibly fried out, which is obviously a fire hazard. The second room was had dirty walls, a toilet paper dispenser literally hanging out of the wall, and plastic covers on the mattress, I don’t even want to know what that was hiding. The ice maker was broken, all vending machines out of order, and over an all uncleanliness about the place. The only thing Quality about this place was in the name. We will definitely not be staying here ever again.

I was very happy with our stay. My husband and I came for one night. It was a cheap hotel so I wasn’t expecting much but the guy at the front was nice, our room was clean, the beds were comfortable and it was quiet there. Would definitely stay again.