Cardiff Executive Apartments

Comfortable accommodation

Excellent communication prior to arrival. A nice clean unit that was easy to access with plenty of off street parking. The only thing I’d criticise was the spider webs in the bathroom around the window, otherwise a clean and comfortable place to stay.

Very disappointed in the organisation of this accomodation! The confirmation call with the office lady the day before arrival was completely and utterly rude, she was so blunt, rude and was very uninformative. Seemed like she had no idea what was going on or what to do. Then arrived on the day we booked only to come across our accomodation already being used by another group of people. We sat in the car outside for nearly 2 hours with my starving screaming 6 month old on the phone to the same lady, who was once again rude and uninformative. She then gave us a number to call who I believe was the “manager” who made my partner go up to this group of men and try to “talk” to them even though they were rude, angry and getting aggressive with him. This was an extremely unprofessional approach to the situation and no one had any idea as to what was going on. At one point there was 5 angry men surrounding my partner at the front door of the accomodation whilst the “manager” continued to ask my partner to sort the situation. They did proceeded to give us another place to stay for the weekend but the level of unprofessional and rudeness was absolutely outstanding! Will not be booking ever again! We were also told by locals that they have had similar issues with this accomodation and the people who “run” it. Very disappointing…

Good property for what we needed. Outside was pretty tidy but lots of small things that needed fixing inside or small considerations like a shelf in the shower. Air-conditioner filter needed cleaning in both apartments. We hired two separate apartments with one not allowing access to to garage as the panel was broken. Plenty of toilet paper, laundry detergent, dishwasher detergent, soap and shampoo and conditioner provided. Would have been good though if there was a broom left so we could have swept mid week as we went to the beach. We also found an old pocket p***y casing in the back garden?? So that might need checking...

Property entrance to garage is very narrow and small so cannot go through even mid size SUV. To park in the garage, you need to go front and back at least 20 or more times. Not enough space. Property not as good as photos. Cleaning has not done properly. You can see the dust all around the property including lounge area and bedrooms. Wifi internet was not working for whole stay. Kitchenette were not be able to use especially frypans and pots. Neighbours dogs were barking whole day and night. Non stop.

When I rang about the lights cutting off, the guy was rude and just hung up on me quickly and was wanting to get rid of me, I had to call again. He was very abrupt.

Arrived early and cleaner had not cleaned room yet but went the extra mile to ensure I wasn't waiting long! Top shelf service on an extremely hot day!

The place was not ready till 4:30 pm.

The property is a good size with cooking a laundry facilities. However, the provided garage is only suitable for small cars. There were no bins on the upstairs level in the bathroom or toilet and quite a few cobwebs in the main areas.