Pinegrove Hotel

The hotel interior is looking rather tired, the corridors are stark and our room while spacious was unattractive. The bathroom was cramped and poorly designed. It was clean and tidy and the staff do the best they can with difficult facilities and surroundings.

Very friendly and helpful staff. Delicious breakfast with a good choice. Thoroughly enjoyed our short stay here with our small dog.

I am disabled. This hotel has absolutely no facilities for disabled people. Not even a disabled parking space which made it difficult for me as I need to open my door fully to get in and out. The bed was uncomfortable, very low which made it difficult to get up from it and only two pillows. Bathroom was a nightmare. Toilet was very low and I had a real struggle getting down and up from it. I had to use the towel rail praying that it did not come away from the wall as I am not a small lady. I did not sleep. I will never go again. I can say that the sheets and towels were clean.

Well the property was in a desired location for my wifes graduation the day after arrival that was a easy 5 min drive down the road thats about as good as it got the room was a bit dated in urgent need or updating there was a few things wrong in the room that i wont go into the breakfast was good the bed was good enough for the night sleep we both needed a shower in the morning but was always going hot and cold but we managed so like i said it was in a convenient location so we were prepared to let the small stuff not bother us we arrived at 8.30pm and left at 10 am the next day so in a nut shell probably wouldnt go back unless the property went through a good update.

Was a great stay and shops restaurants easy access

Absolutely gorgeous property, so quiet, spacious and clean. And beautiful food options at pub across the road. Wonderful experience

New people took over this hotel September 2022 and it is not the main part of their business. They sell outdoor wear at fairs/markets etc and indeed have erected a marquee in front of the hotel to do this. The fact that it is not their priority is clear. In addition the hotel is now used to house homeless people. They are mainly using the upstairs rooms, and guests use ground floor rooms. Room was spacious and bed clean, although cobwebs in room and no protectors on mattress or pillowcases. Reception not staffed and clearly guests are not a priority. I agree with other comments re bar, although everyone friendly by their own admission they need to close early to get the others out so they don't cause trouble! Breakfast was ok-juice, cereal ,toast and cooked. Served to table and hot and not greasy. At checkout got accused of not paying for breakfast when I had paid at booking.

We stayed at the Hotel because we had a family wedding at their onsite function room. Clueless and untrained Staff, Ruined the Wedding Reception and the entire hotel experience. Waited 40 min to check in as there was no staff present and just a contact number on the check-in window that did not work. I had booked two rooms on the same booking (family and a double) and they assigned us rooms on opposite sides of the hotel despite the hotel being nearly empty. The Rooms were like a Grot-bag, Blackpool Doss House that had no heat when we arrived. A sticky Weatherspoon's carpet would have been cleaner. The beds were Rock Hard foam Mattress that you could host an MMA or Suma match on. The Shower did not work in one of the rooms, so we all ended up using the second rooms shower. There was no point in complaining as all the staff had already proved how incompetent they all were. We just did our best to not show anything was wrong so as not to upset the bride. The Bar for the wedding reception was not stocked or prepared to host a wedding reception, Both the beer and Cider barrels were empty, and the Barman did not know how to change the Barrels. The Soft drinks were flat, so the Mixers were disgusting. Two wedding guests had to jump behind the bar to show the Barman how to change barrels and do mixers and they basically worked most of the night. The Buffet was a complete Joke as it was an hour late due to no staff and what the hotel produced was shockingly bad. Stone Cold meat from Tesco's (beef and Ham), Bread rolls, Pizza fingers, a Sprinkle of potato wedges and Chicken Drumsticks that looked under cooked. Since the change of ownership, the place has been run into the Ground and I can’t see this place surviving much longer.