Top Business Hotels in Carlstadt

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

The biggest problem is that the independent heater cannot be turned off, which makes it extremely noisy at night. I didn't sleep well all night and was very tortured. Another problem is that the outbound transportation is not very convenient. You need to find the boarding point at the Port authority bus terminal and learn how to use the automatic ticket vending machine or app to buy long-distance bus tickets (but the number of trains is quite dense), or It cost over $50 to take a taxi. If you don't mind these two points, there is nothing wrong with this hotel.

Very happy with our stay :)