Guest User
February 19, 2024
The service varied between terrific or not so hot. We booked a room for our 50th Wedding Anniversary. Graciously, we were upgraded at no additional cost. The room was comforable as was the bed. However, we could hear the people on the floor above us walking and flushing the toilet plus a jack hammer on the street below woke us up at 6:55 a.m. We had a marvelous meal in the restaurant (Aubergine). The food was exquisite. However, I was told at the time I made the reservation that dinner was more expensive than normal because it included wine pairing. However, that was not accurate as we had to pay extra for wine. I had ordered flowers for our table to be delivered the day of our dinner. I confirmed with the florist and when I arrived, the receptionist said that the flowers had not been delivered. I called the florist back and she said they had been delivered at 1:30 p.m. She later said she had to call the hotel three times before the restaurant confirmed that they had the flowers. However, in general, the staff was courteous, helpful, and thoughtful.