Relais Masseria Caselli

Il est minuit et 40 minutes quand je rédige cet avis c’est la 4 eme nuit sur place toutes les nuits réveillée entre minuit et demi et une heure par l’arrivée de personnes incivilisees. Un ****** sans nom . Reçu à la réception sans rien dire, ni explication pour notre séjour . Accès à la piscine ?? On ne sait pas. Problème Avec la porte de notre chambre qui ne ferme pas , porte de douche cassée signalé rien fait malgré signalement. Niveau sonore c’est insupportable. Chambre mal isolé on entend tout de tout le monde dans les couloirs etc avec route passante. Pas de Clim une chaleur insoutenable. Endroit magnifique extérieurement mais cela s’arrête là. Les gens sont sans gènes une femme extraordinaire au petit déjeuner que les gens ne regardent même pas et ne prennent pas la peine de remercier.

The beauty of the structure cannot be discussed. The food is good.... But the rooms are unfortunately not suited to the style of the structure.... The bathroom is too small with an uncomfortable shower.... Polite staff. Price of the rooms too high.... ..................................

Let me start by saying that the structure is very beautiful, the problem is everything else. We arrive at the hotel with a 4 month old baby and we are faced with a very challenging staircase. No one helps us and we climb up with our luggage and stroller alone. At the reception they tell us that our room is far from the reception and that we should get there by car. When we asked what to do with our luggage they "kindly" told us to load it into the car and take it with us, again without help. We try to eat something for lunch and after returning to reception (since there was nothing in the room explaining how to contact them by telephone) they bring us two toasts and two beers in about 40 minutes. The next morning we try to use the shower which was broken. The reception told us that they would send the "technician". A boy arrives with dirty sandals who enters the bathroom, then into the shower, dismantles the broken piece and when coming out he dries his dirty sandals on the bathroom mat (I attach photos). After half an hour we have no news, I contact the reception and also ask for the bathroom to be cleaned but they tell me that it would have been done after the repair in a summary way because the cleaning women arrived the next day. At that point I ask to change rooms and only after 4 calls in an hour someone arrives protesting because I had been a nuisance since he was doing something else. After he accompanies us he leaves yelling and slamming the door. Not to mention panic scenes at breakfast where with 50 people there was a waiter running back and forth telling them that the finished croissants were in the oven...probably burnt given that they hadn't been seen in 25 minutes of breakfast

Simply wonderful location, I chose it for my wedding 6 years ago and yesterday we returned for our anniversary. Same cuddles, same sensations, same sense of well-being and relaxation. I would choose it again 1000 times. Great dishes and fantastic staff. It's the place of my heart!

Aufgrund der Corona-Situation konnten wir nicht in Italien einreisen - mir wurde eine volle Rückerstattung der Anzahlung versprochen, diese wurde aber auch auf mehrmalige Bitte nie zurückbezahlt. Meine Mails wurden nicht einmal beantwortet. Wenn ihr stornieren müsst, aufgrund einer Situation kann ich dieses Hotel auf keinen Fall empfehlen. Absoluter Betrug!!

It wouldn't take much for it to become a very nice hotel, the staff is really great. We pass the railway line in the distance, which in fact does not disturb at all, there are two very beautiful swimming pools, a practice area and it is very clean But no bathrobe in the superior rooms, the cups are plastic and no freely accessible safe. Its location makes it a strategic point to shine

A fabulous farmhouse with rooms overlooking the swimming pool like the one where I slept. Two clean and well-kept swimming pools down to the smallest details, one even with a fountain and hydromassage. The breakfast was plentiful and with quality products.

Es war alles sehr sauber.