I stay here almost monthly for business. This most recent visit there was an issue with the A/C unit in the room - it was pumping hot air instead of cool. I messaged Khaoula after receiving the welcome text and within about 15-20 minutes I had spoken to her, a very kind maintenance person, the manager on duty and was in a new room with working A/C. Exemplary service - I felt like I mattered and that's all anyone who is away from home can ask for. This hotel has fantastic service, enjoyable people and a great location. If you are thinking of coming to Carrboro for anything, this is a fantastic option - specifically, anyone looking to go to Cat's Cradle, this is the spot without a doubt.