I am the President of the Mill Creek Cross Country Booster Club. Our organization stayed with you just a couple of weeks back and booked another group of rooms for this evening. These rooms were booked in April 2023.
We booked a total of nine rooms together. When we arrived at 3pm, only a few of the rooms were ready. We had to send 11 boys to one room to change and leave their items. We departed the hotel at 3:30pm and I was assured that the remaining three rooms would be ready upon our return at 4:45pm. We arrived closer to 5pm and only one was ready. At about 5:10pm another room became ready. It is now 5:25pm and our head coach is still without a room.
We need to be reimbursed for at least three rooms at the rate of $115 per room, plus taxes and fees. April Wells made the reservation for the large group of rooms.
In addition, myself and another parent had to book our rooms separately from the group. Our rate was significantly higher. We need to be refunded the difference since our rooms had to be used for the teams to change. One reservation is under Cropp and the other under Littleton ($185, plus taxes and fees).
We will expect a resolution before we depart tomorrow morning at 6am.
It’s now 1:40pm with no response from hotel.