The first room was tiled, the curtain was hanging off and had a dirty wall as you entered. It smelt of an unpleasant talcum powder disinfectant. Asked to move but told I'd have to pay extra to upgrade which we did as we had just travelled 9 hours and were tired. The next room was carpeted but the curtain was dirty. Unfortunately it smelt overwhelmingly of the talcum powder disinfectant. We thought it might be just because the room had been closed up. We had the sliding door and windows opened but it did not get better. It was now so late and we thought we could cope with it. We could not. I tried breathing through the sheet and at 4am felt like crying and just wished the night was over. The office was not manned in the morning so I rang later. The man asked why I had not rung at the time but I was under the impression there were no more rooms, there seemed to be a family celebration in the restaurant which we didn't want to intrude, it was so late and we thought we could power through and we didn't want to be complainers. The man said he would go and look at the room and I had no further response. I left a review on the site and the manager responded. He apologised for my distress but stated that tiled rooms were popular, the rooms were given a deep clean because of covid and no one had complained about the smell before. I emailed choice hotels who offered me 2000 points in their privileges club which I had to join. I don't know if this has any real value. Lesson learned to speak up if things are not good.
Very Good
100 Reviews