We checked in at the hotel and our daughter got sick overnight with severe vomiting. We had to go down to the lobby to get replacement bedsheets since they refused to deliver to the room. However, even when we went down, they didn't replace the comforters saying they didn't have access to them and we had to be cold the entire night.
The vomiting repeated several times overnight and they refused to give us linen unless the old ones were returned, resulting in my husband making several trips all the way down to the lobby given how much she was sick.
We went to urgent care and checked out the next morning forfeting our next night's reservation due to the poor experience. The winding drive back didn't help our child any but we didn't want to spend another night like this. They also refused to clean our room!
The staff kept stating "policy" and I complained to the hotel manager after we got home, but he stated "policy" again. Policy should be revisited in exceptional cases like this to keep the guests comfortable, especially when they are having a hard time already. It also doesn't help to label yourself "family friendly" and not do anything to back it up.
Final note - they have a kitchen and stove, but no pots and pans!! They sell those in the lobby for a charge. I thought that was a cheap trick too.