Hotels in Cartagena

"This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff."

"El Hotel está retirado del centro, la limpieza muy buena, la atención en el desayuno excelente, cordiales, amables, serviciales"

"The food is ok, but the hotel is remote. It would be better if there is hot water in the swimming place. In addition, the hotel elevator takes a long time to wait. All the food in the hotel requires service charges."

"Excellent experience. My 6-year-old son enjoyed the hotel too much. People are willing to meet any need for the experience to be unmatched. Having the possibility to enjoy the beach with all the security is something fundamental for the rest. "

"We spent 2 nights at the Oresca Hotel. The owners are warm and super friendly. Frokost of 7-9, it was very delicious with eggs,speck waffles and fresh fruits. There was a surprisingly free massage on the first morning. We will definitely recommend that we come back!"

"Excellent location, excellent service and delicious breakfast."

"The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning."

"Great for the price. Location was good in Bocagrande. Not far from food and the main business street. The staff were amazing everyone at reception especially Rene Morales were helpful. The only problem was the WiFi didn’t work. The beds are rustic made of bamboo. But overall an okay stay. Simple breakfast included. Overall a great place for the price and location."

"We stayed 3 nights at this very comfortable hotel. We even wanted to extend one night and they were fully booked, which shows how popular they are. The decor from reception to lobby to room was a delight with full use of natural materials, giving a zen feel. The breakfast was buffet, but chouce of hot dished was limited. Also, we wanted to go for a swim at sunset, but the pool at this time was used as one big cocktail bar, literally dozens lounging in the,water, so that was disappointing."

"We have feelings about our stay. For the price and location, it certainly worth staying a few nights. We think it can be more comfortable for couples than for groups of friends, because the room is quite small, although we loved the wall and how it was organized. The bathroom is just behind the bed, separated only by a wall and a door, which can remain a little privacy. The check-in process was quick and simple, and access to the hotel and the room is made only with keys, which is practical."