Hyatt Place San Jose Pinares

Very clean and neat hotel. Staff was very friendly, big and comfortable room, location was great, lots of food options around. Only ‘negative’, with soooo many amazing fruits in Costa Rica it’s a crime to have bottled sugary juices at the breakfast instead of fresh poured orange/pineapple juice!! But overall everything was really great!

The hotel is situated in a medical center. Loved how we had easy access to all sorts of food. They even have beauty/nails shops, some clothing stores and a bank for currency exchange. They also have a Walmart and a movie theatre across the street. The hotel smelled beautiful as soon as you walked in. The pool is small but cute. The gym is very small but unable to use. Due to renovations being done. Our view was on the side of all the restaurants. There is a pizza place across the street and the pizza is delicious. Definitely go there. The free breakfast is okay. Now to what was concerning to me. At the point of checkin. We were asked for our passports. Even after our license was used to check in and verify who we were. The young lady also wrote down our passport numbers on a blank sheet of paper. I have never been asked for ID and/or passport for each guest and for our information to be noted. When asked why, I was told it was company policy. Again, we have stayed at Hyatt internationally and this was never done. Next down fall not their fault but worth mentioning. They have brochures of different excursions but none of the companies go to this hotel and cost is way more die them to come to you. I highly recommend using Uber as we did. Saved us a good amount of money. Last but not least. Might just be bad luck on my part but when I arrived at the airport. My ticket no longer showed global entry. Then after I went through security. Right before getting on the plane. My name was called on the intercom. Had to show my documents again, Had a full pat down and all my belongings searched. When I asked, randomly done. Then I arrive in Florida. Same thing. At this point I’m worried and annoyed. So I asked to speak to management. I was told that someone was possibly using my information. So again, maybe bad luck but from the get go. I was very uncomfortable that they write our information in a blank sheet of paper.

Great Property, Convenient Location, Friendly Staff. Lots of Dining Options in the Complex. Hotel Restaurant Great too. A Rating