Avoid at all cost. First the front desk woman was rude. Just handed us the card and told us what floor we were on. Didn’t mention the complimentary breakfast or anything. From looking at the lobby, the hotel looks up to date and pretty decent , the room? A different Story. There is a hole on the wall behind the sofa bed, there is a hole with a door under the out dated thermostat & the door doesn’t shut , the paint is peeling , there is a cup on the sprinkler in the bathroom , the bed is as hard as a rock and the mattress has a remote on the bed to control the softness , the remote doesn’t work. But whatever , we try to make the best of this situation , so I went to put the TV on for our son to watch , Tv didn’t work, I called down at the front desk to see that my phone in the room wasn’t working. I went to get in the elevator to go speak to the front desk , and the elevator wasn’t work and the other one was out of service. After climbing down 6 flights of stairs, I got to the front desk. Told the lady about the tv not working , she sends someone up to check it out , the man plays with the remote and setting for about 15-30 mins finally gets it and pretty much blames us for the tv not working at first. Now it’s dinner time, we call down at the restaurant located in the lobby and no one answers even tho the hours say they are open, we leave to go to a restaurant in the neighborhood and see that the restaurant is closed , no signs or anything stating it’s closed. We come back to go take showers and see the towels have yellow stains and long black hair on it. So we went out and bought our own towels. Now it’s like 9:00-9:30 and I go to plug in my phone charger next to the bed , I pull the dresser stand out and see a tiny baggie behind the dresser. Fast forward till 12:00-12:30 AM, we are woken to the fire alarm going off all over the hotel , so we go sit in the car , after seeing people start to walk back into the hotel we follow assuming the fire alarm is over , it’s not . At this point everyone is in the lobby , my 5 year old is shivering from being outside and in the cold car so we decided to stay in the lobby with all the other families , about 30 mins later the fire department was able to shut the alarm off and we were able to come back into the room. From over hearing the fire department they had the same issues with the same floor in this hotel for months now , and the problem isn’t being taken care of. This hotel gives me serious hotel Cecil vibes!! If you’re going away for whatever the reason get a hotel in a different town and just do the commute. It’s not worth the money, or the stress it causes.
110 Reviews