Fairfield Inn & Suites Cartersville

Hotel itself fine, but when looked at credit card statement after our stay they put a pending $190 charge in addition to the $166.55 cost of our stay. Called and asked about it and was told it was for incidentals. Couldn't explain further what that was and how they came up with that amount. Was not told at check-in that they would be doing that. Six days later the $190 is still on statement. Checking every day for its removal and have it noted with my credit card company. Not happy.

Front desk staff who checked us in was helpful and polite and personable . Best one in the multiple hotel stays throughout our trip.

Staff not friendliest, elevator broken, 2nd floor smelled of paint. No towels at indoor pool. Not comparable to the room booked.

Initial price that was going to be charged was $30 more than what I reserved and was quoted on Travelocity. Front desk person was able to rectify the pricing discrepancy and all went well.

Very friendly staff, clean and comfortable room, and a nice breakfast. We will stay here again, should we ever return to the area.

Walkable

As a couple who avidly travel for work and leisure due to military life and travel nursing ,. And until this last trip for thanksgiving it had been many years since I’d been met w such a horrible INHOSPITABLE CHECKOUT STAFF. we checked into this hotel late late thanksgiving night after having driven 3 hours early thanksgiving morning from outside of Birmingham Alabama where my hubby was working a 24 hr shift . I picked him up from base and off we went to north of atl (cartersville Georgia ) where my parents recently relocated a few years ago We arrived in time for my husband to nap on the sofa after the game while I on the other hand hit the kitchen full speed and cooked til 1230 that night . So around 1am we checked in and until the next morning never left our room. I woke early in horrible pain, I could barely move I could just rock w tears streaming down my face no clue what was wrong and away from my doctors , my husband went to wash our dirty clothes and spoke to front desk she acted as tho she cared and said she could extend our checkout til 1 pm to help . This was 940 am. From11-1245,the maid was banging the phone would ring but she would hang up and not speak, they cut off our key cards and everyone else’s at 10am and then cut off our internet after hearing my husband in bkground on his game !!! They were rude and began to threaten to charge our card : I quickly said SO DO IT! then she wouldn’t speak to me when I would call down to ok it. DO NOT STAY HERE

Great staff