Hilton Garden Inn Cartersville

The LOUD floor squeaking ALL night from neighbors was a nigh**are. This is very wrong. We spent good money for a comfortable room and the floor squeaking was ridiculous. We did not sleep all night! The man who checked us in at the front desk had a very UNWELCOMING attitude. Wish we picked another hotel.

Is this an older property? Yes. But it is clean, comfortable and was great for our weekend stay. It’s right off the main drag in Cartersville so there are many places to eat and shop right out the front door. Anything you might want or need is very close by. It’s actually a block off the main road so it was very quiet as well as convenient. The room was a good size, bed was comfy and shower had good water pressure. Microwave and fridge in room. Our coffeemaker did not heat water properly, but you can get free coffee in the lobby. The only negative thing I will say is that I wish they would add breakfast to the cost of the room like most hotels in this class instead of making you pay extra for it. It’s just not worth an extra $12 pp. You do get some credit if you are a Hilton member, but there is Waffle House, IHOP and a few other options just a stones throw away that are much better to choose from. The staff was good. I enjoyed getting texts from Antonio and Precious to make sure everything was good. Knowing they were easily reached if something were to go awry was nice. All in all a good stay!

The hotel was generally okay. The staff was friendly, and the continental breakfast was good. The upkeep could use some work, as we didn’t have a room cleaning for our entire stay. Housekeeping asked us what time they should come clean our room, we told them, and they didn’t come back the rest of the day. When we came back to our room later that night, housekeeping had gone home for the night, but we didn’t have any clean sheets or towels. When we called the front desk to inquire, they brought us clean sheets and towels to turn over ourselves, but there was no housekeeping. There was also many ladybugs in the bedroom. When we first arrived, there were a couple here and there, but throughout our stay, more entered our room to the point where they were crawling on the fixtures near the bed. There were also a lot of lady bugs inside and outside the one window on the room (and the window does not open, so we’re not sure how they kept getting inside).

The stag was extremely nice and attentive. Whenever we needed anything they were more than happy to help. The property was beautiful and clean.

Very nice, quiet, and clean

Very nice, clean , friendly staff.

It was Clean and quiet. But I did not like the fact did they charge for breakfast and expensive charge at that other than that we had a great stay

We had stayed here before about 7years ago and had a great time. This visit front staff lacked charm the rooms were clean thermostat and fridge did not work well. All first world problems but left bad tatse for returning again. Sad because had enjoyed other properties in the past.

My family travelled from South Florida to Cartersville for a wedding. We checked into this hotel on December 28th and initially found quite a few lady bugs & stink bugs on the window sill. I wasn't happy with that but understand that these bugs exist in North Georgia and are harmless. However, after about a half hour or so of being there, I discovered a large roach crawling across the middle of one of the beds. My mother, who is 85 years old, had the room next to ours and also had several roaches in her room. My 2 aunts and 2 uncles, also all 80+ years old, were staying here as well but we all checked out after seeing the roaches in 2 of the rooms. As a result of having to find another hotel to stay in, we missed the rehearsal for my nephew's wedding which was quite disappointing especially since my mother, who is my nephew's only living grandparent and was in the wedding party, missed quite a few of the photos taken at the rehearsal. The front desk suggested that perhaps this was a palmetto bug and said that no one had ever complained of roaches before. I have lived in South Florida for over 30 years and am well aware of what a palmetto bug looks like. They sent a maintenance worker to the room with a spray bottle who not only confirmed that it was a cockroach and not a palmetto bug, but also did not seem to be surprised at all as if he was already aware of a roach problem in the hotel. We ended up booking 4 rooms at the Home2 Suites by Hilton but had to pay double the price. Because my mother and aunts/uncles are all seniors, this created an unexpected financial obligation which they were not prepared for so I had to pick up some of the additional cost for them. The hotel manager at the Home2 Suites said that this hotel needs to be completely closed and fumigated in order to get rid of the roaches. Since the hotel seemed to be aware of the issue before we got there and apparently did nothing (or at least did minimal pest control trea**ents which were unsuccessful), I doubt that will happen and therefore cannot recommend this hotel to anyone. I have never left a negative review about anything but felt strongly about warning others because in addition to being just plain disgusting, roaches carry all kinds of diseases, are easy to bring back home on clothing or in suitcases, and are hard and very expensive to get rid of once you have them. Please stay somewhere else when in Cartersville.