Verified traveler
March 5, 2024
Massive bait and switch situation here. There’s not a single picture they posted that doesn’t have an ocean view from a room with a balcony. So we booked a balcony room thinking it would be an ocean view. Wrong. View of a concrete wall with a few palm trees. The room was also incredibly small, unlike the pictures. I’m a petite person and could barely get in the bathroom because the door doesn’t open all the way, it hit the bidet. Very dated furniture. I might have been able to forgive all this for a comfortable bed, but it was hard as a rock and therefore the last straw to a very disappointing stay. The breakfast was ok, although it was obvious most of the fruit came from cans. Not great customer service overall, staff was talking amongst themselves during check in, didn’t tell us the time for breakfast or any other pertinent information about amenities. Didn’t offer to help us with luggage even though we had a baby. It’s a good location but not worth all the negatives we experienced. Would not stay here again.