Novotel Casablanca City Center

Novotel Casablanca City Center Reviews

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout, Anfa, Casablanca, Casablanca-Settat, 20190, MoroccoView Hotel Details
Novotel Casablanca City Center
Novotel Casablanca City CenterNovotel Casablanca City CenterNovotel Casablanca City Center
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Novotel Casablanca City Center Guest Reviews

4.1/5
Very Good
145 review
Verified reviews
Location4.2
Amenities3.9
Service4.0
Cleanliness4.2
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All reviews(145)
Positive reviews(131)
Reviews with photos/video(45)
Awesome stay(29)
Convenient location(26)
Easy to get around(19)
Close to train station(16)
Friendly owner(15)
Amenities were average(11)
Negative reviews(14)
Anonymous User
Standard Queen Room with Sofa Bed
Stayed in 2024年10月
Solo travelers
22 review
1.0/5
Posted on 2024年10月31日
Horrible hotel with the lousiest service available. Shame on Novotel.. disappointing...
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
佛系旅者
Standard Queen Room with Sofa Bed
Stayed in 2024年8月
Couples
29 review
4.5/5
Great
Posted on 2024年8月20日
Room is clean and comfortable. We have a good view in our room. Close to Train Station and old town. By taxi to Hassan II Mosque around 15 - 20mad only.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Guest User
Standard Queen Room with Sofa Bed
Stayed in 2024年11月
Couples
3 review
4.5/5
Great
Posted on 2024年11月22日
Excellent Property Good Location. Little construction going on the plot next to it causing little bit noise discomfort other that superb choice for any traveller
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Franixu
Standard Queen Room with Sofa Bed
Stayed in 2024年3月
Couples
8 review
4.5/5
Great
Posted on 2024年3月16日
Beautiful hotel, the room was nice and cozy. It is close to the train station - CASA Port. You can have a buffet for 290 dirham.
Response from Property: Dear Franixu, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Queen Room with Sofa Bed
Stayed in 2024年8月
Solo travelers
7 review
4.7/5
Amazing
Posted on 2024年8月26日
I visited again, but the counter staff remembered me and gave me wonderful service. The night view is so beautiful, it is a very recommended accommodation because it is close to the station and close to the tourist attraction.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Sammam
Standard Queen Room with Sofa Bed
Stayed in 2024年2月
Business travelers
7 review
4.2/5
Very Good
Posted on 2024年2月17日
Location is the best, everything is within reach. Staff was nice at the reception.
Response from Property: Dear Sammam, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Fauzia
Standard Queen Room with Sofa Bed
Stayed in 2024年7月
Family
4 review
5.0/5
Outstanding
Posted on 2024年8月29日
Very good experience overall. Staff were so friendly & accommodating to all my needs. Location is central so easily accessible to all the attractions. Would definitely stay here again.
Response from Property: Dear Fouzia, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Queen Room with Sofa Bed
Stayed in 2024年1月
Solo travelers
13 review
3.7/5
Posted on 2024年1月13日
The staff in the daytime is very nice and professional. Attentive with good customer service. But the hotel at night would trick you for money. There’s no pick up service even you called/ paid. A good stay though.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Guest User
Standard Twin Room with Sofa Bed
Stayed in 2024年9月
Family
11 review
4.2/5
Very Good
Posted on 2024年9月20日
Its worth the price, everything is okey and I would advice it for the price.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Hasanaki
Standard Queen Room with Sofa Bed
Stayed in 2024年6月
Business travelers
93 review
4.6/5
Great
Posted on 2024年6月13日
Hotel is located in the old town center, stuff is very helpful, especially Mr.Halim from the reception helped us with free upgrade and very kind welcoming. Would recommend
Response from Property: Dear Hasanaki, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
humbletraveller
Standard Queen Room with Sofa Bed
Stayed in 2024年5月
Solo travelers
6 review
4.7/5
Amazing
Posted on 2024年6月5日
Comparable to any other Novotel in the world. High class standard as you would imagine
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Jerry KKH
Standard Queen Room with Sofa Bed
Stayed in 2024年7月
Business travelers
18 review
4.5/5
Great
Posted on 2024年7月6日
The night shift receptionists are extremely friendly n good service.
Response from Property: Dear Jerry, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
yongxS
Standard Queen Room with Sofa Bed
Stayed in 2024年3月
Couples
43 review
4.5/5
Great
Posted on 2024年4月4日
Good for short layover as close to the train station to the airport.
Response from Property: Dear Yongxs, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Twin Room with Sofa Bed
Stayed in 2023年12月
Family
2 review
4.7/5
Amazing
Posted on 2024年1月1日
Even though it’s a big hotel the staff new us by name, very friendly and helpful !!
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Kaouthar Achour
Standard Queen Room with Sofa Bed
Stayed in 2024年8月
Couples
11 review
4.5/5
Great
Posted on 2024年8月29日
Good location and friendly staff
Response from Property: Dear Kaouthar, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,