Novotel Casablanca City Center Reviews
Novotel Casablanca City Center
Angle Zaid Ouhmad, Rue Sidi Belyout, Casablanca, MoroccoView Hotel Details
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Novotel Casablanca City Center Guest Reviews
4.4/5
Very Good
75 review
Verified reviewsLocation4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All Reviews(75)
Positive reviews(68)
Reviews with photos/video(23)
Convenient location(17)
Awesome stay(14)
Easy to get around(14)
Close to train station(8)
Amenities were average(6)
Great service(6)
Negative reviews(7)
Franixu
Standard Queen Room with Sofa Bed
Stayed in Mar 2024
Couples
7 review
Great
Posted on Mar 16, 2024
Beautiful hotel, the room was nice and cozy. It is close to the train station - CASA Port. You can have a buffet for 290 dirham.
Response from Property: Dear Franixu, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Sammam
Standard Queen Room with Sofa Bed
Stayed in Feb 2024
Business travelers
7 review
Very Good
Posted on Feb 17, 2024
Location is the best, everything is within reach. Staff was nice at the reception.
Response from Property: Dear Sammam, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Queen Room with Sofa Bed
Stayed in Jan 2024
Solo travelers
12 review
Posted on Jan 13, 2024
The staff in the daytime is very nice and professional. Attentive with good customer service. But the hotel at night would trick you for money. There’s no pick up service even you called/ paid. A good stay though.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Hasanaki
Standard Queen Room with Sofa Bed
Stayed in Jun 2024
Business travelers
81 review
Great
Posted on Jun 13, 2024
Hotel is located in the old town center, stuff is very helpful, especially Mr.Halim from the reception helped us with free upgrade and very kind welcoming. Would recommend
Response from Property: Dear Hasanaki, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Queen Room with Sofa Bed
Stayed in May 2024
Solo travelers
5 review
Amazing
Posted on Jun 5, 2024
Comparable to any other Novotel in the world. High class standard as you would imagine
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
yongxS
Standard Queen Room with Sofa Bed
Stayed in Mar 2024
Couples
48 review
Great
Posted on Apr 4, 2024
Good for short layover as close to the train station to the airport.
Response from Property: Dear Yongxs, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Twin Room with Sofa Bed
Stayed in Dec 2023
Family
2 review
Amazing
Posted on Jan 1, 2024
Even though it’s a big hotel the staff new us by name, very friendly and helpful !!
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
gwqqgz
Standard Queen Room with Sofa Bed
Stayed in Mar 2024
Business travelers
78 review
Outstanding
Posted on Mar 13, 2024
Near to the market center, breakfast is good
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Traveler-Family
Superior Queen Room with Sofa Bed
Stayed in Jul 2023
Family
12 review
Very Good
Posted on Jul 30, 2023
The staff was very friendly and helpful, the toilet could use it’s own water faucet, once I finish my business I have to get out of the toilet and go to the shower which is a separate room by itself to do my business!
Guest User
Standard Twin Room with Sofa Bed
Stayed in Aug 2023
Family
50 review
Very Good
Posted on Oct 30, 2023
Good location, i get there by car and there is parking on site
Iva
Standard Queen Room with Sofa Bed
Stayed in May 2024
Solo travelers
2 review
Very Good
Posted on May 27, 2024
Great stay !
Response from Property: Dear Iva, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Ferass
Standard Twin Room with Sofa Bed
Stayed in Mar 2024
Business travelers
30 review
Outstanding
Posted on Mar 3, 2024
Very good
Response from Property: Dear Ferass, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Twin Room with Sofa Bed
Stayed in Aug 2023
Family
20 review
Outstanding
Posted on Oct 20, 2023
Amazing
Anonymous User
Standard Queen Room with Sofa Bed
Stayed in Jun 2024
Couples
11 review
Outstanding
Posted on Jun 16, 2024
The hotel is in a great location, very close to the Casa Port train station. You can take a train from the airport directly to Casa Port. You can get off and walk to the opposite side. The hotel service is very good and the view is great.
Original TextTranslated by Google
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Standard Queen Room with Sofa Bed
Stayed in Mar 2024
Solo travelers
5 review
Very Good
Posted on May 15, 2024
An amazing hotel, its main advantage is its location, proximity to all major tourist locations and a couple of minutes from the train station. Standard good breakfast, everything you need is in the room, I was pleased with the capsule coffee machine in the room.
Original TextTranslated by Google
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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