Hampton Inn & Suites Grand Rapids-Airport 28th Street

Smooth check-in (especially as we had arrived at 1am!). Staff are all so friendly and helpful. Special thanks to our wonderful shuttle driver to the airport. Such a happy and positive person...thankyou for making our short stay so enjoyable.

Plentiful breakfast...Clean...Friendly staff...Quiet...

The website should be updated for this location

We stayed just up the street at a different place when we flew in from Arizona before we rented a vehicle this time we picked this hotel for the night before flying home. The young lady at the front desk was absolutely spot on very friendly and pleasant wish we would’ve stayed here a couple weeks ago. Will definitely stay here again on our next visit to michigan.

Very nice hotel. Looks brand new with no signs of wear and tear. Very friendly staff as well. Just minutes from GRR and there are plenty of restaurants close by. One of the best Hampton Inns I’ve stayed in. Room 203 was spacious 295$!- very large TV.

I would stay at this establishment again.

I gave 4 stars only because there is still construction going on, but it is only a small area. Best mattress I think I have slept on, rooms are updated and the design is colorful and very nice. We were late night travelers so didn't get breakfast, but received a bag with waters and a snack when we came in.

For the last six years i have only stayed at Hampton Inn & Suites locations when i travel. This was by far the worst of all of the locations I have stayed at. To start, the staff memeber that checked us in barely spoke to us. The room was very dirty, like visible dirst on things and the employees "cleaning" were literally cleaning the same room acoss from us for several house and clocking the entire hall. A vacuum sat in the same spot in the hall for our entrie stay from check in to check out. The coffee station never seemed to be fully stocked and was always covered in dumped coffee, hot chocolate powder or sugar all over. The doors did not latch on their own when closing, we had to make sure to give it an extra pull to latch it on ALL three room that my family members were in. We arrive to breakfast 45 minutes after it started and although there was pelnty of food and the staff member was more that willing to help with anything we needed (by far the best employee we had contact with) everything was cold or hard, the toaster made the toast taste like copper (we tasted it before and after tasting and it WAS indeed caused by the toaster). I am never one to expect perfection but qwith the rates these hotels charge these days, there were far too many things wrong at this location to not be frustrated. (Sadly it will not allow photos to be added)