Holiday Inn Express & Suites Grand Rapids Airport - South

We had a miserable experience. Check in and our stay was fine, but we were using park and ride—and that is where things went off the rails. The hotel advertises that the shuttle runs until midnight—which, given an 11:30pm flight return was why we chose this hotel. But they actually only run until 11:45pm and, in the end, left us stranded at the airport. Here is the whole story (counting the things they did wrong): In addition to wrong info on their website (1), the person who checked us in did not log our return flight (2). So, when we arrived at GRR at 11:35pm and called the hotel, they did not have us down for an airport shuttle. The front desk clerk said he would call the shuttle. He called back at 11:40pm and told me the shuttle was on the way. I said we were just going to get our luggage from baggage claim and then would be out. At 11:49pm—according to the timestamp on my cell phone—I called because when we got outside the shuttle was nowhere to be found (3). The front desk called the driver and then called me to say the driver waited a few minutes and then left because he "had all his people" (4). Confused since he had been told we were coming, I asked if he could come back and the driver refused (5). The clerk offered no advice and said it wasn't his fault (6). Later, the GM that he had to go to another hotel by midnight. The GM refunded me $25 for our cab ride, but not the $10 tip... what a bizarre quibble when so much had gone wrong (6 things!). Will not return.

Friendly , helpful staff even early a.m.

Updated and clean

One of the few nice motels with a shuttle to the airport.

Super convenient for airport, super friendly front desk staff who do their job with professionalism. Good options for included breakfast. Would def stay again

The staff was very welcoming and kind at check in. This hotel is so clean and updated. Very nice hotel worth the price.

Clean, new, and set up well. Great stay

This is the second time we have stayed at this location and it again didn’t disappoint. Front desk representative was friendly. This property is clean and welcoming. The rooms are spacious. They have the perfect lighting in them. The beds are probably one of the most comfortable I have ever slept on. The shower is absolutely amazing. Great breakfast. I will definitely be staying here again on my next trip to Grand Rapids.

Needed a place to stay near the airport so we booked here. The staff was extremely helpful and friendly. Accommodations were very nice.