The Manor House Hotel and Golf Club

My husband and I stayed at the Manor House for 6 nights. From the time we checked in until we left it was a very special experience. The Manor itself was breathtaking from the moment you arrived on their property. Like only a true manor, the layout of the place was quirky. Our room looked out over the front lawn where there was jumbo chess/checkers game and Jenga. A tree about 500 years old. There is an Italian Garden that is spectacular. So many places to take beautiful photography or just stroll to relax. The rooms are named not numbered, so quaint. It was fitted with a very comfortable king size bed and plenty of room for added seating, large armoire for clothes. Water in the room with coffee, tea and shortbread cookies, gin, chocolates all with a special handwritten note to us for our arrival. The weather was cooler than we expected and the radiator heater in the room was not working but they provided in the armoire, a Dyson room heater, it was perfect. They were very prepared. This was all fantastic but really the staff was the topper. We had a delicious breakfast each morning in a beautiful room that had a picture-perfect buffet and hot food from the menu, of course a great view too. Dan and Kavy served us and knew us by name. They were extremely friendly and very attentive to us. We were sad to say goodbye to them. During our stay we ate dinner at Bybrook with their prix fixed menu. This dinner was very delicious and again the service was tops. We had Dorian serve us for this dinner as well as our Afternoon Tea one day. He went above and beyond to make sure my husband's many allergy issues were addressed expertly. He brought out a special tray for the tea made just for him. We were blown away by that, since we didn't tell them of the allergies until we sat down. The pastry chef took 15 minutes extra and made this tray perfect for him, it was unexpected and very much appreciated. I would go down and sit in one of the many rooms to just soak in the surroundings, and I would ask for a cappuccino and they brought out a shortbread cookie with it. I asked them about it as it was perfectly cooked and they advised their pastry chef makes them, even the staff indulges on them from time to time since they are so good. On a cool morning, they would have the fire going in the reception room, so cozy. The Manor House is only a few minutes' walk into the Castle Combe town, which is a fairy tale setting just like the Manor. A bridge over a stream, benches along the water, a couple pubs, a cafe, very nice setting. This was a special trip for us, unlike no other. We had arrived here after being in Spain and Germany and were ready to just relax and sit back and enjoy, and this place was perfect for that.

Stayed for 2 nights. Very comfortable bed, spacious room, lovely breakfast, friendly staff. Nothing to criticise at all. All wonderful. If you don't want to eat dinner at the hotel I'd recommend booking well in advance at the Castle Inn which is next to the hotel.

We have eaten here before but never stayed as we live just 12 miles away. This was an anniversary so we decided to push the boat out. Whatever you say about this place it is not cheap. But it is a really lovely experience the Manor itself is steeped in history and beautifully looked after, we stayed in Broadmead I think these few rooms were added but if so done architecturally beautifully so you cannot tell but they have the most superb modern bathrooms, ultra comfortable beds and pillows. All staff we met were friendly and efficient especially those on reception and all we met in the Bybrook restaurant, a special mention to Marrios and Ralooka- the enthusiastic excellent Somelier and waitress- made our evening. The food was amazing a tasting menu of the very highest quality. Breakfast again great all freshly made for you and you could tell. Miriam who looks 16 but is 19 was helpful and fun, she will go far. So it is difficult even churlish to find fault- apart from cost- I suppose the water in the rooms being in a difficult to open Tin was a silly mistake, apparently their effort to ‘save the planet’ So you cannot fail to enjoy this place, congratulations to owners and staff. David & Trish. Bath

DO NOT VISIT. We went for a one night stay for my birthday weekend. I was initially very impressed with both the staff and the hotel. However, to our horror, we later discovered that the toilet was covered in faeces. This was all under the rim of the toilet seat, the underside of the bason and the back of the toilet itself. It had clearly not been cleaned. From a hygiene perspective, this is simply not acceptable. I tried cleaning this myself as we were eating in the restaurant that evening at the Bybrook for my birthday, and I didn't want this to ruin our stay. However, we progressed to find more faeces in the morning on other parts of the toilet. At this point, I took a photo to send to the management. The response that I received was a simple apology along with a suggestion that I should have notified them, and this would have all been all sorted. I am not sure it has dawned on them that, even if they had come a cleaned it up, this was still completely unacceptable. This is a 5 star hotel, and for the price they are charging, this simply should not happen.

After a small misunderstanding with the hotel we were kindly compensated a complementary 1 night stay with breakfast at The Manor House. Our communications with the hotel prior to booking were with the operations manager, Denzil, and the reservations manager, Megan. Both were so helpful and could not do enough for us but I would like to give a special mention to Denzil who elevated our stay to exceptional heights and made us feel incredibly valued. When we arrived at the hotel, the reception staff were extremely polite and attentive to all our enquiries. The hotel itself is grand on the outside but has a quaint feel to it on the inside due to the layout of the many rooms. All the rooms/suites are individually named after local landmarks which adds to the classic feel of the venue. Our room was up a small set of stairs, it opened into a lounge which had been converted for our 4 year old. He was over the moon with the large tv from which he could watch from his wing backed chair. The whole suite was beautifully decorated with classic touches all around without compromising on modern conveniences. We had a large lunch at a lovely pub a few miles away before arriving so we booked into the lounge for a few things to eat. The food, while reasonably priced, was presented well and the flavours were well balanced. We had a few different cocktails and for me, they were the star of the show. If it wasn’t for my little one’s bedtime I would have worked my way through the menu. After a good nights rest we made our way down to the restaurant for breakfast. The continental breakfast has a perfect selection providing something for everyone. I would recommend anything with eggs as the yolks were bright orange and perfectly done. Overall, The Manor House deserves more than a 5* review. This is mainly down to the team. They are brilliant ambassadors of the hotel. We are already planning our return. Once again Denzil, thank you and hopefully we will see you soon.

Charming hotel in lovely grounds, Italian gardens. Set among green hills. 9 (?) course dinner at the Bybrook restaurant had some splendid sauces although the steak was stringy and personally I hardly think the Brioche constitutes a course! Service was excellent and Michelin star is deserved. When we first arrived Castle Coombe resembled Blackpool but once the crowds had gone the whole place had a wonderful peace.

We regularly visit The Manor House Hotel for afternoon tea, and have also stayed there. The last few ‘tea’ visits have been disappointing. On entering the grounds of the hotel, we have noticed them swarming with non-patron tourists, keen to take selfies with the hotel in the background. One family had even launched a drone to photograph the front of the hotel, and the noise was irritating to anyone sitting, legitimately, at a table on the nearby lawn, trying to enjoy a quiet cream tea. One pays a premium for a treat at The Manor House, but all exclusivity has now disappeared. After ordering cream teas at the bar, I asked for the table adjacent to ours to be cleared. It was laden with dirty dishes and what looked like a box of takeaway cakes and coffee cups, attracting a swarm of flies. The beverages came out, and I again reminded the waiter about clearing the dirty table. He assured me it would be done right away. A while later, when the tea was going cold, the scones were served. The correct way to serve tea (and certainly at this price and in a top 5* establishment) is to accompany it with a pot of hot water. This is to ‘top up the pot’ after the first cup has been drunk, ensuring that the second is neither too strong, nor tepid/cold in temperature. It seems to be a dying custom, but is a mark of good service, which has not been provided at The Manor House for some time, and always has to be asked for. With the scones on the table, I again asked for the filthy table adjacent to be cleared and, finally, on the third request, this happened. I remarked that it was a disgrace that such a mess should be left uncleared for a considerable time, and then only done at a customer’s request. I went back into the bar to pay the bill, and waited a good five minutes to be served. No-one appeared, so I trundled off to the reception. No-one was manning the desk there, either. I wandered around aimlessly, wasting precious time, then went back to the bar to find the bar-tender there. I expressed my disappointment about the slow response to my request for the dirty table to be cleared, the fact that no hot water was served with the tea (he had never heard of this custom) and the fact that there was quite a wait for the scones while the tea was going cold. I was half way through my gripe when he averted his gaze across the room (the height of bad manners, even if I was boring the pants off him). At this point, I asked for the service charge to be removed, and vowed never to return to The Manor House Hotel again

This Hotel lives up to it's reputation. Stunning room (Cottage with Twin Baths) - Room has everything you want - bath gowns, umbrellas and wellies! Rainfall shower, with side shower also Food is amazing - we ate at the Castle Inn (owned by Hotel) - I had the pork, with Red Mullet starter - a joyful experience Staff across the Hotel and pub were attentive, friendly and warm (unlike so many other places we've stayed, where you might be treated like a corporate number) This venue has a wonderful balance of professional & welcoming We keep going back as it's a wonderful relaxing couples break Highly recommended PS - if not in your room, as for the local walk guide

This hotel is a must stay if in the area. The setting can only be described as stunning and the hotel building and cottages in the vast grounds are meticulously maintained. The staff were not only friendly and professional but gave us the impression that nothing was too much trouble. Probably the best all round service we have had to date at any hotel we have stayed in the UK or overseas. To round it all off the food was excellent. We would highly recommend choosing a plush room with a view in the main house (we booked Crewscroft) where every detail had been catered for and the view across the lawn and over to the wier was beautiful. We will be sure to recommend this hotel to family and friends as the perfect place for a special occasion.