Hilton Cardiff

Room Comfort: Rooms are generally spacious and clean, with comfortable beds that ensure a restful night's sleep. Some guests appreciated the modernized décor and the availability of in-room amenities like large TVs.(based on 8 reviews)

The hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town. However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work. The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay. The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it. After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case. Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.

The room is spacious and the location is superb, right opposite Cardiff Castle and City Hall is nearby. It is in the City Centre so restaurants and shopping centres and other retail outlets are everywhere. We wish the room was more brightly lit as it was a bit dim for our preference. Other than that, the place appears understaffed in the housekeeping department. It took us more than one reminder requesting amenities before an obviously overworked gentleman delivered what we wanted. The restaurant also felt understaffed on the night we visited.