Guest User
July 7, 2024
We booked a last minute spa treatment for a friend's birthday. The spa room was fine and the lady was lovely, it's from the massage booth Which I believe is a separate business. The "spa" or swimming facilities are absolutely FILTHY!! I wish I'd taken pictures, we was there at 10 in the morning and my friend was the first in, the changing room are absolutely filthy dirty with black grime and look like they've never been cleaned! Let alone washed down and sanitised the night before like you'd think it would be. The floor was covered in hair soaking wet, stunk of urine and was just no other word than filthy! We actually stood on our towels when we went back in to get changed, and the dirt off the floor instantly pressed into the towels leaving tile imprints on the towels! Pure filth! In the toilets there isn't even bins for sanatriy items or anything and it stinks, bare in mind this was early in the morning, definitely not cleaned the night before! Manager should be ashamed, alot of older people use it and obviously regularly as they was also saying its always rotten ( the floor) and because they have custom and passes I don't feel they care! Someone needs to get in there with a broom and a bottle of bleach! Then mop and wash every night at close at least its not difficult. Filthy rotten place, the spa treatment was lovely but because of the rotten facilities at the hotel we will not be back for treatment which is unfair to the ladies at the massage booth. Avoid avoid avoid!!