Premier Inn Castleford (Xscape, M62 J32)

Excellent location, but still very quiet overnight stay. The hotel and our room were both very clean and well maintained. The staff were so friendly and very helpful, nothing was too much trouble. We had breakfast both mornings, on a weekend it is self service, during the week, it is waitress service at your table. One noticeable item missing both times was fresh orange juice. Ample car parking, easy access to M62 motorway, Xscape and the Outlet Centre.

I've stayed in a lot of Premier Inns, and this was below standard. Lots of things wrong for our 3 night stay: 1) Woman who checked us in was a misery. Didn’t tell us where the rooms were, so had to stop and ask another member of staff where to go. 2) Bathroom floor had some suspicious coloured dirt on it, so not cleaned properly. 3) Air conditioning turned itself off at night, so had to keep touching the screen to switch it on again. 4) TV remote didn’t work, menu buttons on side of TV didn’t work so no TV for three nights. 5) Had breakfast first day and although staff were friendly and polite, the buffet eggs were inedible. We got there at 9 and they’d clearly been there since 6.30am they were solid and hard and the yolks were going grey. I asked for them to be replaced, but they didn’t. Scrambled eggs were the consistency of half-solid cement. Asked for gluten free bread - they toasted it without me asking for it to be toasted and one piece was so well toasted it was inedible. This is NOT good enough. For the other days we went over the road to the Wetherspoons and it was great over there. 6) The second day we tried to get access to our rooms and the key cards didn’t work so had to go down to reception to get them set again.We shouldn’t have had to do this. We’d booked and paid for three nights. 7) Bottle opener in one room was missing. Yes, I know this is not a 5 star hotel, but I’ve never had so many issues with a Premier Inn. It was very disappointing.

Emma, Sarah K, Kia, Merlyn and Millie have been amazing over the few days I've stayed here. Excellent service by everyone even while kia was was dealing with a very rude customer. She handled him brilliantly and professionally even though he was rude and obnoxious. Emma, merlyn and millie was just as good. Couldn't ask for better waiters! They all need a raise for the people they have to deal with. Ps. Don't take this down! My last review got taken down for some reason.

The staff are super friendly service with a smile 10/10 Emma Kia Merlyn Millie brilliant ……………………./////……………………………….

Very good service, Emma and Merlyn were very kind and always wiling to help with a smile in their face. The food and drinks were great. The room was very clean and comfy. This is our second time and it was still amazing, would definitely come back again.

Our stay at the premiur in has been very nice. The room was very neat and the beds were very comfortable. The food was very good and we did not have to wait long at all. We also had a lovely waitress named Merlyn who was very polite, friendly and very kind.

We returned to this hotel for Easter after having such a lovely time at Xmas. Once again the staff are lovely, the room was large and spotless... So nice that both kids get a bed and not a metal fold out. Love the position of the hotel with so much to do within walking distance. Breakfast is amazing value as the boys eat free... Lovely Carol was there as usual to look after us along with Tiff, who was so lovely and made a point to speak to our boys every day... She even got them some sweets when we left... 2 amazing members of staff who I really hope Premier Inn appreciate. We shall be back again soon