Guest User
July 1, 2023
First of all, I would like to thank the staff of Ctrip Sweet Orange, whose job number is 772106, for your help.
I booked this hotel on Ctrip for 350 euros including breakfast for two. When I arrived at the hotel, I thought the room type was good and wanted to continue my stay. When Ctrip ran out of rooms, I went to the front desk to continue my stay. The price was 100 euros more expensive than Ctrip, 440 euros Also does not include breakfast. Three hours after I pre-authorized with my credit card, my itinerary changed and I needed to leave Venice. I communicated in time, but they said that the result would not be available until the manager came the next day. I didn’t understand it. I just did it. pre-authorized, and I offered to cancel the order quickly, why wait until the next day? As a result, the manager told me that it could not be refunded the next day! This kind of situation will never happen in China. I hope the hotel can improve its service. After all, Ctrip is the largest hotel platform in China, which can bring very good benefits to the hotel! I hope the hotel can pay attention to it, I think this matter is very unreasonable!
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