Pullman Cayo Coco

Trip.com books through a third party. I had a real problem with my booking once I tried to check in. I prepaid on line, but on check out day they wouldn’t let me leave until I paid again.

excellent room, excellent location, unacceptable food

I went with 5 other members, friends & family. We had a great time together. When we originally booked, it was known as 'The Pullman', after which, had been bought out by another company, and is now known as 'The Grand Marena '. We arrived on Thurs. April 4, (for 10 days) before 10am that morning and had to wait till after 4pm for our room, EXHAUSTING! The hotel and rooms were slightly dated, but some of the rooms had been freshened up and made more modern. All of our rooms were done, which was nice. Coffee maker didn't work in the room, for us a little disappointing but we survived. lol Bottled water was delivered daily, and 2 beer in the fridge. My room was on the 2nd floor, which was really the 3rd floor as floors are #'d 0,1,2. Amazing view from the hotel lobby, overlooking the pools and the ocean. I hope you like kitties (I do, so didn't bother me), and chickens, with chicks, cause there's lots!! They even have a Nanny Goat!!! Awsome! The staff, all around the resort are happy to have us there. They'd stop whatever they were doing to speak with you. Gardeners, Maids, Waiters/Waitresses, Bartenders, Front Desk staff. So, so helpful when navigating for the 1st couple of days. The bartendars were awsome! Always making suggestions for drinks we might like. Daniella, the coffee steward, always singing...beautiful!! Wait staff ready to show you to your seat, offering water and drinks. All day entertainment at the pools. In the evenings, there was always a singer in the lobby and a show later on in the night, around 9:30pm. Some excursions have been canceled, but the good ones are still available... the catamaran, spectacular, jeep tour etc. We had the Japenese a-la-carte, very good. (We were moved before we got the others.) We always found plenty to eat. Breads and cheeses are amazing and offered at all meals. I had a fresh made omlett everyday. A nice variety of fresh fruits were available daily, Guava, Papya, Watermelon, Pineapple. Lots of veggies, cabbage, carrots, cucumber, tomatoes etc, & meats, Pork, Beef and Chicken but no fish. A variety of pastas with sauces. Coffee was offered in the morning but not for lunch or dinner in the buffet, no big deal, we got a cappacino at the bar afterwards mmm lol. You've got to try their After settling in and accustomizing to the hotel & facilities, by Thurs. April 11, All guests were moved to different hotels for the duration of their holiday. The reason was because of some major renovations they were making. Although, up to then, the renos they were doing were'nt bothering anybody, but I guess they wanted to do some real hardcore renos, so, we were all moved. Too bad, so sad. My group was sent to the Gran Muthu, beautiful Lobby, nice rooms. Some staff were not as nice, and way, way too much walking up and down hills. Washrooms closest to the beach were at the snack bar, a good 10 min walk from the beach...totally unexceptable!!! At least now I know where not to go. But... I can't wait to go bac

On March 11th, I booked a vacation package to travel to Cayo Coco, Cuba, staying at the Gran Marena Cayo Coco resort. Unfortunately, my experience at the Gran Marena Cayo Coco fell significantly short of expectations due to several issues encountered during my stay. Two days prior to my departure, on March 28th, I received an email from Sunwing informing me of major construction taking place at the hotel. Concerned about potential disruptions to my vacation, I contacted Sunwing to inquire about any potential interruptions. During this conversation, I was assured that there would be no interruptions to my vacation due to the construction, with a guarantee of uninterrupted enjoyment of my stay. This conversation was recorded by both parties and is on file. Upon my arrival at the Gran Marena Cayo Coco on the evening of April 1st, I encountered several significant issues. Firstly, there was no hot water available in my hotel room, necessitating showers with cold water. Although this issue was rectified the following day, the entire hotel experienced a 12-hour water outage, leaving guests unable to access water for basic needs, including bathing. The presence of ongoing construction activities, including loud grinding and hammering throughout the hotel and beach areas, coupled with the pervasive smell of paint, further detracted from the overall experience. Additionally, the absence of working showers in the beach and pool areas compounded the inconvenience faced by guests. Despite raising these concerns with Sunwing representatives at the hotel, including Mr. Jose and Ms. Dayline, satisfactory resolutions were not provided. On the third day of my stay, the hotel ran out of ice, further adding to the dissatisfaction experienced. Although Ms. Dayline offered the option to transfer to a lower-grade accommodation, this solution was unacceptable, as it required additional payment. Furthermore, I experienced a breach of privacy on multiple occasions, with contractors entering my room without prior notice or permission to paint the balcony walls. This lack of consideration for guest privacy is unacceptable and contributed to the overall negative experience. I have documented these issues through photographs and videos, providing evidence of the substandard conditions endured during my stay at the Gran Marena Cayo Coco. As a loyal customer who has previously visited Cayo Coco on multiple occasions, this experience was deeply disappointing and has tarnished my perception of Sunwing Vacations. In light of the significant inconvenience, discomfort, and dissatisfaction experienced during my stay, I am requesting full compensation from Sunwing Vacations for the entirety of my vacation package.

Great week at this resort with our new friend Randy. The food was good. The French restaurant was our favourite. Great service from the all the staff. The beaches are beautiful. The resort will look amazing once all the renovations are complete.