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Quality Inn

Quality Inn

3.8/5100 Reviews
My gf and I stayed at one of your establishments Quality Inn, 300 E Whitestone Blvd, Cedar Park, TX 78613 on Dec 27th & 28th. We booked online. Yet when we arrived it seems the front desk charged our card a 2nd time which has overdrawn our account. (Charged $350 for 2 nights) Additionally we would like to point out a couple of things: The back door lock did not work.The receptionist just told us to use the rug to keep the door open. This seems like such poor advice as it is not safe allowing anyone to walk in (there were homeless people outside and the hotel is located next to bars). Our room was located right next to that door. To make things worse…the safety lock on our room door was loose and has missing screws. On a side note…there was no cream cheese (they forgot to order we were told). I only mention this because when I take into account being double charged, having a lock barely attached, AND being told by stand to use a rug to keep the back door open…it seems to me that management really is not taking care of any of her responsibilities at this location. I recommend checking these things and your charges before committing to staying here. We will not again.

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