Hotels Near Chapelle Sainte-Anne in Ceillac

I'll start with saying that there were 2 positives to our stay: 1. The team: very sweet, super nice, always trying to be helpful...even if in strong need of training when it comes to an authentic yet professional customer experience. We are Generation X so we don't look for people in uniforms, etc...Yet, there is a fine line when it comes to offering a unique experience and...it takes training. Which they probably never had. 2. The view. Not difficult. Does not depend on the property really. The hotel is just in a wonderful location. That being said: French restaurants & hotels had been locked down since November 2020. And another year before that. How is it possible that in almost 1.5 year the place was not ”refurbished” a bit? Water & cleaning product (we hope) sprayed on the bathroom walls & dried up. Paint not very ”fresh”, understaffed hotel and restaurant so it felt like a ghost town in there, 4 different buildings with different elevators to take to go to your room (ex: if you are on the 3rd floor, you must take the lift to the 2nd, exit, walk the hallway to another elevator, etc...and it was like that for everything - spa, restaurant...Way to confusing. Also, if room service is going to ”clean” rooms in the afternoon (somebody just stepped into our bedroom at 5pm, without knocking. And the a team came to vacuum around 6pm...We're in the mountains, everybody goes on hike sin the morning...understaffed again I suppose? Still, a knock on the door before barging into the room is a basic of hospitality I would say. Restaurant was a stressful experience, food was not that fabulous and the waiter was literally running from 1 table to the other. Stressful. So, beautiful settings, beautiful views, very nice team...but, I will never stress this enough: management should be out on the ”floor” interacting with guests - no reporting in the middle of the season I would say - & coaching team members. L&D. Number one necessity for a great hospitality experience.

The hotel is located in the heart of the city and the surroundings, the private parking is perfect and covered for motorcycles. No air conditioning (very common especially for mountain structures) furnishings and looks very date but a small terrace with mountain views... was very hot and I sleeped with the open window: of course, in this case, The noises of the city are all heard. Professional and friendly staff. Good breakfast.

The best way to describe this hotel is that it is modern, clean, about the standard of a Travel Inn in the UK but just too small for the number of guests. Rooms small, bathroom is good but separate toilet is much too small. One good feature is that the bed was large and comfy. Bar area is virtually non existent (few chairs around the reception). Restaurant is too small and at busy times you may have to wait for a table, but the food is Ok, esp the starters/salad and deserts (but allow 5/10 minutes on a morning to queue for coffee/tea as the machines are dreadfully slow). One very good feature is that if you are not going to be in for lunch then you can make a 'pack-out' to take with you - they even provide containers to put it in. Wine for dinner is on tap and is OK. The so called spa area is too small, the pool is about 12ft X 20ft and the small sauna has to be booked well in advance (and that is the extent of the spa!). If you like coffee/tea in your room then take your own and your own kettle as the 'thing' in the room is virtually useless. There is a fridge in the room which is good, esp for keeping milk as milk is not a feature in their tea/coffee making facilities. Hotel is a 5 min walk to gondola and it is well worth leaving your ski kit at a shop by gondola for 2 euros a day. The ski storage in the hotel is Ok - a separate room on each floor for this. The first impressions of the town is that there is not much to see but if you explore up the hill you will find an amazing historic old town. A regular bus (about every 15 mins) runs along the valley linking all of the ski areas (2 euros per trip or 3 euro for a day pass). It can be caught across the road from the gondola.