Embassy Suites by Hilton Denver Tech Center

My flight was canceled today from Dallas to Denver. I booked a package through Priceline and booked this hotel. My family saved up for this special trip to see our son graduate from the Air Force Academy and thanks to all the flight cancellation we are unable to go. Priceline contacted this hotel and they refused to give our money back. We had booked May 28-June 1. Shame on the general manager for allowing this. This was out of our hands. Shame on them for not understanding there is no way we can make it. There are people sleeping in the airport and stuck for two days. Priceline was able to refund me my car rental but the hotel had no compassion. This is us stuck at Dallas airport.

Extremely disappointed in the cleanliness and the customer service...My husband and I stayed at this location for a wedding. One of the nights he awoke very itchy, and when he turned on the light, he discovered multiple red bumps along his body and head. He removed the blanket to discover bed bugs. This was 4 am, so we groggily headed down to the front desk to figure out what to do from here. I expected the hotel to have some kind of protocol for a situation like this, but received the opposite. I explained we had an issue in our room and would need a new room, and before I could explain more, the front desk person said “that would not be possible as we are fully booked”. My husband showed the video he took of the bugs, at which point a room *magically* became available. Screenshot from the video attached, since we aren't able to attach the full video. We asked him what to do with our belongings so we didn't transfer bugs to the new room (or, more importantly, home) and he argued with us saying that there's no way that they were bed bugs. We attempted to talk with the manager upon check out, but he wasn’t in. We were told we would receive a call, but never did. I ended up calling the day after we left, and again, was told that theres no way we encountered bed bugs. I left a message for the general manager, and more than a week later, he has STILL not returned my call. It's clear that they simply do not care about the bed bug situation in their hotel. Would NEVER stay here again.

Enjoyed our stay there will stay again. Employees were friendly and breakfast was great.

The hotel was incredible.Comfortable,clean. Breakfast was amazing!! Even gave us a 2 hour late checkout.

Very good location

I had to cancel my stay after my car was stolen in their parking lot while I was inside getting my room keys. I purchased the insurance and never set foot in my room. I was not given a refund!

The new shampoo and body wash mounted in the shower, worst ever.

The hotel is dated (facility, furniture etc), but the staff was very kind, the cleanliness was great, the evening reception was awesome. Could use some updating, but overall a good stay for business travel.

Front Desk, a little rude overall clean, plumbing needs help our sink gurgled all night with a fowl smell omitting from it