Fraser Residence Menteng Jakarta

First of all I booked this place for 8 days. From day one entrying the room there was so much equipment that was in a bad condition. First was the Waster machine and then the Aircon suddenly turned off in the middle of the night which I had to turn back the switch last was the Tv, the technician came 3 times to send another tv to see. Yet I get so fed up when I am watching my Netflix and the tv goes back to the main menu again and again. I called up but no one came to check or called me back at night. but they managed to call me in the morning to fix the tv. The hotel supervisor called me, and they were offering me a free breakfast after the 7 day I wasn't happy with the tv issues which spoiled my mood to watch movies with my family members together. But I'm glad that the hotel staff are trying to make things right for us. All the staff is good and nice. Only I hoped that the management can do something to upgrade and do regularly check up on the equipment in the room for a guest to stay.

Nice room and have spacious space, the room is clean but the bed’s cleanness still need improvement as there is dirty ink there, but overall is ok aircon is cold and high water pressure

Nice and spacious room. There’s a study table in the room but there’s no power charging point around the table…:-(

Lovely clean hotel, nice big room. We had kitchen facilities including microwave, oven, full size fridge and freezer, utensils, crockery etc. Also was useful to have a washing machine. 2 separate bathrooms. Lovely clean big windows. Ac good. Beds comfortable. Nice to have a separate living room and tvs showed HBO movies even in bedroom which we liked. Only negatives were not enough hand towels, bath mat and hand soap even after the room was cleaned these were not provided and tea and coffee not refilled. There is complimentary water in sealed glass bottles which must not be taken away or you are charged 50k. Close to gongdangdia commuter station on the Bogor line which is very handy. There are some nice coffee shops nearby where you can have breakfast (turn right after exiting hotel) but hotel also has buffet breakfast for purchase approx 200k/person.

Rooms and overall cleanliness could do with some improvement. Housekeeping is also very basic and some of the furniture is a tad worn out. Restaurant is great and service staff great.

My husband and I stayed at Fraser Residence Menteng from December 8-11. Regarding the hardware, the hotel is excellent. Our room was very spacious, clean, and comfortable—exactly what we were looking for. However, the peace and quiet were completely ruined by our neighbors in room 801 (who appeared to be part of a large company group). During the mornings, the noise level on the 8th-floor corridor was unacceptable. There was constant shouting, people running back and forth, and doors slamming repeatedly. The noise coming from inside their room sounded like a busy cafe had moved in next door. It is disappointing that a property of this caliber does not seem to have strict noise regulations for large groups. I hope management implements stricter policies to ensure other guests aren't made to feel this uncomfortable in the future. We want to love this place, but the disturbance made it difficult to relax.