Novotel Jakarta Cikini

Service Quality: The hotel staff is frequently praised for their friendly and attentive service, with efficient check-in and check-out processes. Guests note the staff's politeness and willingness to help, contributing to a positive hospitality experience.(based on 35 reviews)

I was a guest staying for 3 nights ▪️Repeated Failure of Breakfast Order (September 29-30): On the evening of September 29, around 10:00 PM, I called Extension 0 to order 1 takeaway breakfast pax to be picked up at 7:00 AM. However, in the morning, the order was not available at the Reception Desk. The same experience was repeated on the evening of September 30. I again ordered a takeaway breakfast for the morning, and once more, the order was missing when I went to collect it. ▪️Delayed Laundry Service (September 30): Besides the breakfast issue, I also experienced a delay in my laundry delivery. Two (2) pieces of clothing that I submitted the day before and were promised to be finished in the morning were only returned to the room in the evening. The two repeated incidents concerning the takeaway breakfast and the laundry delay clearly indicate a serious breakdown in coordination and follow-up between your hotel departments. As a disappointed guest, I feel the service provided does not align with the Novotel standard. I am currently considering posting an honest review based on this experience across various booking platforms. I expect the hotel management to conduct an internal evaluation and take immediate corrective action.

Good location in Menteng. Good and decent service. Only the breakfast does not match it's hotel standard - they should do more to improve the quality of the breakfast.